Jose Olivares
Austin,TX
Summary
Proven leader in F&B management with a track record of enhancing team productivity and guest satisfaction at Doubletree By Hilton. Skilled in cost control and staff scheduling, with a knack for fostering team collaboration and upholding sanitation standards. Achieved significant improvements in service efficiency and customer experience through effective communication and hands-on training.
Overview
16
16
years of professional experience
Work History
F&B Supervisor
Doubletree By Hilton
10.2023 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
Bqts Server
Hotel Van Zandt
10.2018 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Hilton Garden Inn Hotel
04.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kitchen Manager
Wahoos Restaurant
08.2015 - 01.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Bqts Server
The Line Hotel
09.2012 - 02.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Bqts Server
Driskill Hotel
03.2008 - 01.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Unam
Ciudad Mexico07.2006
Skills
- Food and Beverage Operations
- Scheduling Staff
- Sanitation Standards
- Food presentation
- Ordering Supplies
- Cost Control
- Excellent Communication
- Team Collaboration
- Food Safety
- Food and Beverage Service
- Food safety understanding
Timeline
F&B Supervisor
Doubletree By Hilton
10.2023 - Current
Bqts Server
Hotel Van Zandt
10.2018 - Current
Kitchen Manager
Wahoos Restaurant
08.2015 - 01.2017
Bqts Server
The Line Hotel
09.2012 - 02.2014
Server
Hilton Garden Inn Hotel
04.2010 - Current
Bqts Server
Driskill Hotel
03.2008 - 01.2010
High School Diploma -
Unam