José Raúl Olivo
Carrollton,Texas
Summary
Dedicated Field Leader with a proven history of leading high-performing teams and driving operational excellence in dynamic, fast-paced environments. Eager to leverage my leadership experience, strong interpersonal skills, and passion for fostering employee growth and well-being to excel in an HR role. Seeking an opportunity to transition into Human Resources, where I can contribute my unique perspective and drive to optimize workforce strategies, enhance employee engagement, and ensure organizational success. My background in leadership positions me to effectively bridge the gap between operational needs and HR initiatives, ultimately creating a positive and productive workplace culture.
Overview
13
13
years of professional experience
Work History
Sales Associate
Levi’s
12.2017
- Product Expertise: Demonstrate an in-depth understanding of Levi Strauss & Company's product offerings, showcasing excellent product knowledge to assist customers effectively.
- Customer Service and Sales: Execute various functions and procedures related to exceptional customer service, sales strategies, and merchandising to enhance overall shopping experience.
- Brand Knowledge: Display comprehensive understanding of Levi Strauss & Company's history, heritage, and brand identity, effectively communicating this heritage to customers.
- Sales Performance: Consistently meet or exceed daily individual sales and performance targets established store.
- Cash Handling: Adhere to Levi's Stores' cash handling guidelines, ensuring secure and accurate financial transactions.
- Security and Safety: Maintain compliance with store security protocols, safety regulations, and loss prevention programs to protect store assets and ensure safe shopping environment.
- Inventory Support: Collaborate with stock associates by assisting with merchandise replenishment and applying security tags to items on selling floor as needed.
- Visual Presentation: Contribute to store's visual presentation standards by assisting in maintenance of store's appearance and participating in general housekeeping procedures.
- In this role, I consistently upheld Levi's brand image, provided outstanding customer service, met sales targets, and ensured store's security and visual presentation standards were maintained.
Sales and Services Assistant Manager
Levi’s
08.2020 - Current
- AsSales and Services Assistant Manager at Levi’s in Orlando, Florida, I have been entrusted with a range of critical responsibilities to enhance the store's performance and customer experience
- My key duties include:
- Sales Plan Management: Oversee the daily execution of the established store sales plan and performance goals to ensure consistent achievement.
- KPI Monitoring: Continuously monitor key performance indicators (KPIs) throughout the day, promptly informing associates of relevant metrics to drive sales and customer satisfaction.
- Consumer Experience Leadership: Assume the role of Consumer Experience Leader, creating an inviting and customer-centric ambiance on the sales floor to enhance the overall shopping experience.
- Employee Development: Coach and mentor employees, ensuring that all associates are well-trained in product knowledge, sales techniques, and customer service excellence.
- Returns and Exchanges: Maintain adherence to Standard Operating Procedures (SOP) by verifying that returns and exchanges are processed accurately and in accordance with company guidelines.
- Replenishment and Merchandising: Contribute to store visual presentation and sales by assisting with product replenishment and merchandising efforts.
- Store Operations: Take responsibility for opening and closing the store, ensuring that daily operations run smoothly and efficiently.
- Inventory Management: Oversee inventory control measures, including tracking and managing stock levels, to prevent shortages and optimize product availability.
- In this role, I have consistently demonstrated leadership, operational excellence, and a commitment to providing exceptional customer service to drive sales and elevate the overall shopping experience.
Sales Teammate
Under Armour
03.2017 - 05.2018
- Product Expertise: Exhibit comprehensive product knowledge, providing customers with valuable insights and information about our product offerings.
- Exceptional Customer Service: Deliver outstanding customer service to each store visitor, ensuring a positive and memorable shopping experience for every individual.
- Sales and Performance Excellence: Consistently achieve or surpass both store-wide and individual daily sales and performance targets, contributing to the store's success.
- Cash Handling Compliance: Adhere to Under Armour Stores' cash handling guidelines, ensuring the secure and accurate handling of financial transactions.
- Security and Safety: Maintain strict compliance with store security measures, safety protocols, and loss prevention programs, safeguarding store assets and creating a safe shopping environment.
- Stock Assistance: Collaborate with stock associates, assisting in tasks such as merchandise replenishment and the application of security tags on items displayed on the sales floor, as required.
- Pricing Support: Provide assistance with merchandise pricing when necessary, contributing to an organized and well-labeled store.
- Inventory Assistance: Play a role in physical inventory processes, helping to accurately account for and manage store inventory levels.
- In this capacity, I consistently leveraged my product knowledge, delivered exceptional service, exceeded sales targets, ensured compliance with cash handling procedures, promoted security and safety, supported stock associates, facilitated pricing, and contributed to effective inventory management.
Initial Assistant Representative
IRS
10.2014 - 01.2017
- Assessment and Guidance: Assist by evaluating taxpayers' specific needs and directing them to the appropriate personnel or resources for timely and accurate support.
- Operational Analysis: Conduct thorough analyses to identify potential barriers affecting operational efficiency and suggest resolutions to enhance overall effectiveness in the work area.
- Taxpayer Support: Provide comprehensive assistance to taxpayers, addressing inquiries related to fundamental tax laws, tax forms, and IRS services, including but not limited to W-2, W-7, Individual Taxpayer Identification Numbers (ITINs), filing requirements, filing statuses, and VITA (Volunteer Income Tax Assistance) locations.
- Document Examination: Scrutinize tax returns, supporting documentation, and monetary receipts meticulously, ensuring their completeness while identifying and resolving any discrepancies detected during the examination process.
- In this role, I effectively assessed taxpayer needs, streamlined operations, provided essential tax information, and ensured the accuracy and completeness of tax-related documents and transactions.
Customer Service Representative
IRS
12.2012 - 01.2014
- Technical Support: Offer technical assistance to individuals and businesses, primarily through telephone interactions in a dynamic call center environment
- Additionally, provide face-to-face support when required.
- Complex Issue Resolution: Address a diverse range of complex issues and problems that demand unique and tailored solutions.
- Tax Code Application: Apply in-depth knowledge of the tax code to assist taxpayers in comprehending and fulfilling their tax obligations effectively.
- Data Analysis: Skillfully develop, analyze, and assess information by conducting comprehensive research of computerized records, accessing multiple online and database systems.
- Financial Assessment: Evaluate the taxpayer's financial capacity, assessing their ability to pay taxes owed and negotiate installment payment agreements when necessary.
- In this role, I excelled in providing technical support, resolving complex issues, applying tax code expertise, conducting thorough data analysis, and facilitating financial assessments to support taxpayers in fulfilling their obligations.
Process Analyst
ASC
03.2011 - 08.2012
- (Mandatory Public Responsibility Auto Insurance Firm)
- Strategic Project Leadership: Took charge of a significant project aimed at enhancing the efficiency of the company's claims submission process, resulting in its successful implementation across 15 centers throughout Puerto Rico.
- Business Procedure Enhancement: Made strategic recommendations for business procedures that had a positive impact on the company's bottom line and concurrently improved the quality of customer service.
- Comprehensive Data Gathering: Collected and synthesized information from various sources within the company to assess and devise solutions for enhancing the overall customer experience during the claims submission process.
- Training Facilitation: Played a pivotal role in providing comprehensive training to employees regarding the newly implemented process, ensuring a seamless transition and optimal utilization.
- Technical Support: Collaborated with computer programmers during the production of the claims system, contributing expertise to identify and resolve errors or conflicts, thus ensuring the system's reliability and effectiveness.
- In this role, I led a transformative project, proposed improvements to business procedures, gathered crucial data, provided training, and offered technical support to enhance operations and customer satisfaction.
Education
Denim leadership and product knowledge computer courses -
Levi’s
01.2018
Identity Theft Training -
IRS
01.2013
Balance Due Training -
IRS
01.2013
BA, Accounting -
Interamerican University of PR
01.2011
Leadership Course: “Primary Leadership Development” -
US Army
01.2004
Skills
- Driving Business Growth
- Building Brand Awareness
- Staff Development
- Cost Control
- Financial Data Analyzation
- Operational Efficiency
- Sales Goal Achievement
- Talent Recruiting
Accomplishments
- US Army, Awarded the Achievement Medal for orchestrating comprehensive evacuation plans and conducting thorough fire extinguisher inspections across multiple facilities. Demonstrated exceptional organizational skills and crisis management abilities.
- ASC (Mandatory Public Responsibility Auto Insurance Firm), Spearheaded a strategic initiative to optimize the company's claims submission process, resulting in its successful implementation in 15 centers across Puerto Rico. This innovative approach streamlined claim processing, enhancing customer satisfaction and operational efficiency. Notably, this project showcased my project management and process improvement expertise.
Timeline
Sales and Services Assistant Manager
Levi’s
08.2020 - Current
Sales Associate
Levi’s
12.2017
Sales Teammate
Under Armour
03.2017 - 05.2018
Initial Assistant Representative
IRS
10.2014 - 01.2017
Customer Service Representative
IRS
12.2012 - 01.2014
Process Analyst
ASC
03.2011 - 08.2012
Denim leadership and product knowledge computer courses -
Levi’s
Identity Theft Training -
IRS
Balance Due Training -
IRS
BA, Accounting -
Interamerican University of PR
Leadership Course: “Primary Leadership Development” -
US Army
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