Summary
Overview
Certification
Work History
Education
Skills
Work Availability
Work Preference
Languages
Generic
Jose Olivo Jr

Jose Olivo Jr

IT
Mission,TX

Summary

I am a dedicated professional with a diverse background in customer service, social work, and insurance. Over the years, I've honed strong communication and problem-solving skills, along with the ability to manage and support clients in fast-paced environments. Currently, I'm pursuing a Bachelor's of Science in Cybersecurity and Information Assurance at Western Governors University, and hold certifications in CompTIA A+,CompTIA Network+ and, CompTIA Security+

As I work towards transitioning into the IT field, I'm eager to leverage my technical skills, along with my experience in troubleshooting and client support, to make a meaningful impact in the industry. With a proven ability to adapt and excel in new challenges, I'm looking forward to building a successful career in IT.

Overview

11
11
years of professional experience
5
5

Certifications

Certification

  • CompTIA A+ CompTIA May/2024
  • CompTIA Network+ CompTIA Sept/2024
  • CompTIA Security+ CompTIA Dec/2024
  • CompTIA IT Operations Specialist (CIOS) CompTIA Sept/2024
  • CompTIA Secure Infrastructure Specialist (CSIS) CompTIA Dec/2024

Work History

Licensed Insurance Customer Service

Allstate/Concentrix
10.2024 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Enhanced customer satisfaction by providing accurate and timely insurance policy information.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Conducted comprehensive reviews of existing policies to identify gaps in coverage or potential cost savings for clients.

Licensed Insurance CSR

Florida Peninsula Insurance/WNS Global Services
03.2023 - 10.2024
  • I assisted local insurance agents with policies and accounts This included: explaining underwriting policies, assisting agents with navigating and troubleshooting website issues, troubleshooting customer web portals, taking payments, investigating and resolving billing discrepancies
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.

Career Counselor of Special Programs

Texas Workforce Solutions
11.2020 - 02.2023
  • Managed and coordinated the Texas Pathway to Re-Entry Program, assisting recently released ex-felons in obtaining gainful and sustainable employment
  • Coordinated Social Service Work Experience Programs for multiple individuals, including the Texas Internship Initiative, where I assisted low-income high school students in securing employment as electricians upon graduation
  • Interviewed clients to assess their skills, education levels, overall needs, and barriers to engagement, and determined strategies to overcome those barriers
  • Provided active case management and engaged clients in meaningful activities that promoted employability
  • Provided financial support services to clients in need, offered timely assistance, and referred them to additional community resources
  • Provided labor market information and employment trend insights to help clients access optimal employment opportunities

Texas Works Advisor I

Texas Department of Health and Human Services
01.2019 - 01.2020
  • Conducted on-demand interviews via an inbound call process to determine initial and continued eligibility, as well as benefit levels, for various state programs
  • Conducted face-to-face interviews with clients to determine eligibility for state benefit programs, including SNAP, Medicaid, and TANF
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.

Licensed Insurance Professional

Clark Insurance Plus (Allstate Insurance)
03.2014 - 01.2019
  • Contributed to a team that earned the Circle of Champions and Honor Ring awards for being a top-producing agency in property, casualty, and life insurance sales
  • Trained new employees on company procedures and product offerings
  • Focused on customer retention and new business acquisition, consistently meeting and exceeding monthly sales goals
  • Resolved complex claims issues, liaising between clients and insurance carriers to ensure fair settlements.
  • Increased client satisfaction by providing personalized insurance advice and solutions along with excellent customer service

Education

Bachelor of Science - Psychology

The University of Texas Rio Grande Valley
Edinburg, TX
05-2019

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University
Salt Lake City, UT
01-2025

Skills

  • Strong work ethic and drive
  • CompTIA Sec, A, Net Certified
  • Strong customer service background
  • Problem-solving skills
  • Bilingual: English/Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteOn-Site

Important To Me

Career advancement

Languages

English
Native or Bilingual
Spanish
Full Professional

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