Jose Ontievros-Mares
Dallas,TX
Summary
Friendly and reliable Waiter offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
3
years of professional experience
Work History
Cashier
Las Tortugas
2023.04 - 2023.10
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Restaurant Waiter
La Calle Doce
2023.02 - 2023.10
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
El Rancho Supermarket
2021.02 - 2022.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
W. H. Adamson
Dallas, TX07.2022
Skills
- Customer Assistance
- Customer Service
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Basic Math Competence
- Cash register systems
- Cash Management
- Professionalism and Courtesy
- Order Taking
- Issue Resolution
- Refunds and exchanges
- Complex Problem-Solving
- Guest inquiries
- Organizational abilities
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Las Tortugas
2023.04 - 2023.10
Restaurant Waiter
La Calle Doce
2023.02 - 2023.10
Cashier
El Rancho Supermarket
2021.02 - 2022.07
W. H. Adamson
Similar Profiles
Arabella AllenArabella Allen
Host Trainer, Hostess, Food Runner at Tortugas Florida Kitchen and BarHost Trainer, Hostess, Food Runner at Tortugas Florida Kitchen and Bar
Spencer CooleySpencer Cooley
Line Cook at Tortugas PizzaLine Cook at Tortugas Pizza
Angel EdwardsAngel Edwards
Hostess at Tortugas RestaurantHostess at Tortugas Restaurant