Jose Ontiveros
Trinity,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
Work History
Sales Specialist
Lowes Home Improvment
07.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Drafted, finalized and submitted paperwork to complete sales.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
Fulfillment Lead
Lowes Home Improvment
04.2024 - 07.2024
- Assessed team member performance for compliance with company standards.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Documented orders and updated daily logs with shift activities and incidents.
- Managed, motivated and monitored team of 6+ associates every shift.
- Supervised and trained new staff in performing census.
Customer Service Associate
Lowes Home Improvement
07.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Psychology
Guilford Technical Community College
Jamestown, NC08.2025
Skills
- Needs Assessment
- Client Relations
- Inquiry Handling
- FLUENT IN Spanish
- Relationship Building
- Complaint resolution
- Account Management
Timeline
Sales Specialist
Lowes Home Improvment
07.2024 - Current
Fulfillment Lead
Lowes Home Improvment
04.2024 - 07.2024
Customer Service Associate
Lowes Home Improvement
07.2023 - 04.2024
Associate of Arts - Psychology
Guilford Technical Community College
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