Jose Ornelas
Richmond,TX
Summary
Proven leader with a track record of enhancing team performance at McDonald's through effective delegation and clear instructions. Skilled in cash handling and fostering a customer service focus, significantly increasing sales at Urban Thai Kitchen. Expert in inventory control and quality assurance, ensuring operational excellence and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
08.2023 - 10.2024
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cooperated with coworkers to improve customer experience and manage storefront.
Server
Urban Thai Kitchen
12.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
Education
Houston Community College - Katy Campus
22910 Colonial Pkwy, Katy, TX 77449Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Handling Customer Complaints
- Employee Training
- Inventory controls
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
Timeline
Shift Manager
McDonald's
08.2023 - 10.2024
Server
Urban Thai Kitchen
12.2022 - 08.2023
Houston Community College - Katy Campus