Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Ornelas Ruvalcaba

Medford

Summary

Caring Mentor bringing 4+ years of experience in related roles. Passionate about working with students to support development of self sufficiency, efficacy and coping skills. Friendly and trusted advisor willing to take on any student for personal and educational growth.

Overview

8
8
years of professional experience

Work History

Peer Support Mentor

LIFE Art
12.2021 - 07.2025
  • Assists students in setting clear goals and helps them develop a plan to achieve them. Hold students accountable when goals are not being met.
  • Helped students with homework and collaborated with teachers regarding deadlines and guidelines.
  • Performs one-on-one conversations about their personal life or struggles. Offer guidance and foster a nurturing environment where students feel safe.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Worked on Google spreadsheet and Google Docs to document all commutations or activities performed.
  • Kept track of student records and wrote up performance reports.

Graduation Coach Substitute

Edustaff
12.2021 - 04.2022
  • Worked with students one-on-one to identify missed assignments and reminded them of their educational plans.
  • Collaborated with teachers, counselors, and other staff to pinpoint students who need extra support.
  • Analyzed data such as grades attendance, and behavior to identify students who were failing.
  • Connected student's family and attended meetings regarding students progress.

ELD Instructional Assistant

Eagle Point High School
09.2021 - 11.2021
  • One-on-one lessons and group learning environments.
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.

Account Resolution Specialist

Action Financial Services
03.2019 - 03.2020
  • Contacted customers and established reason for past due account situation.
  • Handled, followed up and resolve customer escalations, complaints and questions.
  • Received payments and post amounts paid to customer accounts.
  • Placed outbound calls to consumers regarding delinquent accounts.
  • Handled inbound, outbound and internal calls simultaneously.

Lead Cashier

American Eagle Outfitters
04.2017 - 07.2019
  • Performed cashier duties and provided exceptional customer service during service periods and breaks.
  • Demonstrated strong skill set in suggestive selling techniques for add on sales.
  • Operated register, handles cash and process credit card transactions.
  • Greeted and assisted customers while anticipating needs.
  • Provided proper cleanup during and after hours of operation.
  • Supervised and trained personnel in various cashier task and duties.

Education

High School Diploma -

Crater High School
Central Point, OR
06.2016

Bachelor of Science - Psychology

Southern Oregon University
Ashland, OR
03-2026

Associate of Applied Science - Psychology

Rogue Community College
Medford, OR
12-2023

Skills

  • Bilingual (Spanish & English)
  • Collaboration
  • Project Management
  • Monitoring Students
  • Life skills development
  • Youth relationship building
  • Student records management
  • Case management

Timeline

Peer Support Mentor

LIFE Art
12.2021 - 07.2025

Graduation Coach Substitute

Edustaff
12.2021 - 04.2022

ELD Instructional Assistant

Eagle Point High School
09.2021 - 11.2021

Account Resolution Specialist

Action Financial Services
03.2019 - 03.2020

Lead Cashier

American Eagle Outfitters
04.2017 - 07.2019

High School Diploma -

Crater High School

Bachelor of Science - Psychology

Southern Oregon University

Associate of Applied Science - Psychology

Rogue Community College

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