Jose Orozco
Las Vegas,NV
Summary
Dedicated bilingual professional with over 12 years of leadership experience and passion for goal-setting. Demonstrated expertise in transforming innovative ideas into successful business ventures through strategic brand development, operational setup and effective contract negotiations.
Overview
13
13
years of professional experience
Work History
Senior Operations Manager
Tropical Shutters, Mzuri Group UK
Las Vegas, NV
07.2023 - Current
- Responsible for company's legal conception.
- Work directly with the Marketing Team in the UK to establish brand resonance and develop a website that meets the criteria of the target audience.
- Contributed to the development of a cutting-edge ordering portal, pending licensing.
- Implemented effective supply chain strategies to optimize efficiency and cost savings.
- Supervise all aspects of domestic taxes and maintain close communication with the Finance UK Team.
- Directly responsible for reporting to Mzuri Group UK, board.
Senior Operations Manager
The Shutter Store, TCMM Shutter Group UK
Las Vegas, NV
01.2014 - Current
- Successfully elevated sales revenue from 6 to 8 figures after assuming control of operations.
- Lead brand development and resonance efforts by collaborating with UK Marketing Director and domestic marketing representatives.
- Established and nurture successful relationships with domestic and international suppliers, ensuring productive collaborations.
- Implemented sales tax integration through API on e-commerce website.
- Manage the reporting process for all domestic tax, working closely with both our domestic CPA and UK Finance Team to achieve timely and precise results.
- Designed and implemented hiring and training practices for personnel.
- Implemented a company culture that fosters growth, respect, and individuality.
- Lead contract negotiations with shutter suppliers, vendors, facilitators, and distributors.
- Manage container imports and collaborate with external partners responsible for receiving, sorting, and shipping our products domestically.
- Analyze data to identify trends in production output, customer satisfaction levels and labor costs.
- Review financial statements regularly to ensure budget targets are met.
- Create reports on key performance indicators to track progress against objectives.
- Maintain up-to-date knowledge of industry trends and best practices related to operations management.
- Represent the company in Trade shows within the window covering industry.
- Recognized as the highest-rated company out of 6 owned by TCMM on Trustpilot.com, with a customer satisfaction score of 4.8/5.
- Received recognition for achieving the highest employee retention rates in TCMM-owned organization.
- Successfully slashed SEO expenses by half, leading to a substantial 15% boost in sales revenue in 2022.
- Recognized by President of TCMM in 2023 for uncovering a vendor billing discrepancy of $15K, overlooked by UK Finance department.
- Obtained over $200K in shipping damage compensation over a 4 year period from FedEx, through shipping claims.
- Directly responsible for reporting to the President of TCMM Shutter Group, UK.
Sales Representative
The Shutter Store, TCMM Shutter Group UK
Las Vegas, NV
01.2012 - 01.2024
- Developed and maintained relationships with customers to ensure repeat business.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Performed market research to identify potential sales opportunities.
Education
Bachelor of Arts - Criminal Justice
UNLV
Las Vegas01-2010
MBA - Executive Masters in Business Administration
UNLV
Las VegasSkills
- Contract Negotiations
- Acute Analytical Skills
- Employee Coaching
- Logistics Management
- Strategic Planning
- Forecasting
- Vendor Relations
- Team Building
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior Operations Manager
Tropical Shutters, Mzuri Group UK
07.2023 - Current
Senior Operations Manager
The Shutter Store, TCMM Shutter Group UK
01.2014 - Current
Sales Representative
The Shutter Store, TCMM Shutter Group UK
01.2012 - 01.2024
Bachelor of Arts - Criminal Justice
UNLV
MBA - Executive Masters in Business Administration
UNLV
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