Jose Ortega
Fort Worth,TX
Summary
Outgoing host and server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Not only diligent but also patient with guests needs and wants.
Overview
1
1
year of professional experience
Work History
Barback/busser/expo
Twin Peaks
Fort Worth, TX
07.2022 - Current
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and glasses to kitchen to help team stay on top of cleaning.
- Prepare and stock the bar to help bartenders succeed.
- Rotate alcohol, kegs, beer, and fruits to ensure quality for the customers
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
Host
Crab Station
Fort Worth, TX
02.2022 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took orders by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking and give out take out orders in a timely fashion
- Buss and set the tables for the upcoming guests.
- Greet everyone with welcoming gestures.
Education
Multi Endorsement - Music And Kinesiology
Haltom High School
Haltom City, TX07.2019
Skills
- Work Coordination
- Hospitality Management
- Menu Memorization
- Silverware and Glassware Restocking
- Customer Relations
- Room Inventory
- Table Bussing
- Safe Work Practices
- Condiment Restocking
- Restaurant Operation
- Beverage and Ice Dispenser Refilling
- Table Setting Knowledge
- Process Monitoring
- Customer Needs Assessments
- Persuasive Approach
- Quantity Estimation
- Cleaning Up Spills
- Problem Detection and Resolution
- Guest Satisfaction
- Stocking and Replenishing
- Glass Polishing
- Billing and Payment Processing
- Safe Handling Standards
- Dietary Restrictions
- Taking Reservations
- Guest Flow
- Glass Collection
- Station Preparation
- Concern for Others
- Stress Tolerance
- Cash Control
- Servsafe Certified
- Advising and Coaching
- Working Quickly
- Service Bar Restocking
- Knife and Slicer Safety
- Guest Interaction
- Independence and Initiative
- POS Terminal Operations
- Dining Room Management
Timeline
Barback/busser/expo
Twin Peaks
07.2022 - Current
Host
Crab Station
02.2022 - Current
Multi Endorsement - Music And Kinesiology
Haltom High School
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