Jose Ortega
Hometown,IL
Summary
Dedicated Hospitality Night Manager with a history of meeting company goals utilizing consistent and Organized practices. Skilled in working under pressure, meeting planning and adapting to new situations and challenges to enhance the organizational brand. Bilingual Court Operations Clerk. Offering over four years of experience in providing courtroom assistance. Organized, Court planning, client relations and committed to achieving excellence in all tasks.
Overview
9
9
years of professional experience
Work History
Security Officer
Madden Mental Health Center- State Of Illinois
10.2022 - Current
- I Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Conducted regular patrols of critical areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Examined doors, windows and gates to verify security.
- Patrolled and monitored premises in company vehicles.
- I communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- I monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.
Court Operations Assistant
Illinois Courts -State Of Illinois
05.2018 - 10.2022
- Perform court duties as assigned; inspects courtroom for cleanliness and orderliness, appropriate supplies, proper heat, light, ventilation, and sound equipment; open court by announcing the judges' entrance during oral arguments.
- Prepare the courtroom for oral arguments; responsible for audio and video recordings and documenting recording times for each case during oral arguments when requested; retrieve and sets out records and briefs.
- Assisted judges in maintaining order and decorum during court proceedings; seated spectators in specific courtroom areas.
- Notified court personnel, attorneys, and parties when to be present in the courtroom
- Sorted and distributed mail; picked up and delivered messages and supplies, requisitions, court records, and briefs from the Clerk's Office for distribution to and from judges.
- Operate photocopying equipment to reproduce Appellate Court opinions and other court materials.
- Proofread Appellate Court Opinions, Rule 23 Orders, and Summary Orders; reviewed placement of judge's names, headings, dates, paragraph numbers, case numbers, and periods.
- I Solved problems timely and effectively, ensuring customer satisfaction.
- I Assisted the operations manager with planning routine operations and special projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Answers questions in English and Spanish from court users.
Overnight Night Audit Manager
Chicago Athletic Association Hotel
05.2015 - Current
- Manage and monitor activities of all employees in the Front Office department, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations, and delivering recognition and also reward.
- Oversee preparation of daily summary reports.
- Problem Solving, Staff Training, Team Leading
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Certificate in Hotel Property Management -
James Academy
01.2016
Diploma - Micro Computer Business Administration
The College of Office Technology
Chicago, IL04.1998
High School Diploma - General Studies
Benito Juarez High School
Chicago, IL06.1991
Skills
- Bilingual, Spanish
- Customer Inquiries
- Problem solving
- Safety and Security
- Account Audits
- Revenue Balancing
- Credit and Cash Payments
- Report Generation
- Payment Oversight
- Information Services
- Court Hearings
- Conflict De-Escalation
- Superior Customer Service
- Account Reconciliation
Timeline
Security Officer
Madden Mental Health Center- State Of Illinois
10.2022 - Current
Court Operations Assistant
Illinois Courts -State Of Illinois
05.2018 - 10.2022
Overnight Night Audit Manager
Chicago Athletic Association Hotel
05.2015 - Current
Certificate in Hotel Property Management -
James Academy
Diploma - Micro Computer Business Administration
The College of Office Technology
High School Diploma - General Studies
Benito Juarez High School
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