Jose Ortega

Service Manager

Gillman Honda Houston

10.2020 - Current

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Set aggressive targets for employees to drive company success and strengthen motivation.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Monitored service staff performance and provided feedback for improvement.
Resolved customer complaints in professional and timely manner.
Developed detailed plans based on broad guidance and direction.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Assisted in organizing and overseeing assignments to drive operational excellence.
Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Analyzed service reports to identify areas of improvement.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Hired, trained and supervised team of service staff members to meet business goals.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Implemented strategies to increase customer service satisfaction ratings.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Monitored inventory levels and placed orders to replenish stock.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Established team priorities, maintained schedules and monitored performance.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Worked effectively in fast-paced environments.
Organized and detail-oriented with a strong work ethic.
Developed strong organizational and communication skills through coursework and volunteer activities.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Exercised leadership capabilities by successfully motivating and inspiring others.
Learned and adapted quickly to new technology and software applications.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Gained strong leadership skills by managing projects from start to finish.
Self-motivated, with a strong sense of personal responsibility.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Summary

Overview

Work History

Service Manager

Lead Service Advisor

Automotive Service Advisor

Express Service Advisor

Education

High School Diploma -

Skills

Timeline

Service Manager

Lead Service Advisor

Automotive Service Advisor

Express Service Advisor

High School Diploma -

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