Jose Ortega
Calexico,CA
Summary
Proven leader with extensive experience in store operations and team leadership, notably at Braums Ice Cream And Dairy. Excelled in enhancing customer satisfaction and streamlining store efficiency, achieving significant improvements in inventory management and loss prevention. Skilled in safety management and customer relations, demonstrating a keen ability to increase profitability and foster a positive, productive work environment. Seasoned Manager with 3 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
General Store Manager
Braums Ice Cream And Dairy
02.2024 - 05.2024
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in [Area of Expertise], [Area of Expertise] and [Area of Expertise].
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Prepared annual budgets with controls to prevent overages.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
Safety Team Lead
JBS Beef Plant
05.2023 - 02.2024
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Served as the point person for all regulatory audits and inspections, ensuring full transparency and cooperation with authorities.
- Implemented hazard recognition programs that increased overall awareness of workplace risks among employees.
- Managed Safety Team members, providing guidance and support to ensure consistent implementation of safety practices across all shifts.
- Organized safety-related training sessions for new employees, ensuring a strong foundation in company policies and best practices from day one.
- Conducted thorough incident investigations, identifying root causes and implementing corrective actions to prevent recurrence.
- Led monthly safety meetings, fostering open dialogue between team members to address emerging concerns proactively.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided new-employee health and safety orientations and developed materials for presentations.
Commercial Manager
AutoZone
05.2021 - 03.2022
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Built relationships with clients to establish new contracts.
- .Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
- Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
Shift Manager
McDonald's Restaurant
03.2021 - 12.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Plant Production Worker
Seaboard Foods Processing Plant
05.2016 - 02.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Weighed and measured items to prevent waste and meet quality standards.
- Adjusted machines to increase productivity for runs.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Troubleshot production issues and provided timely solutions.
- Made sure that products were produced on time and are of good quality.
- Pass license for pallet jack , forklift driver , cryoback machine operator.
Restaurant Server
Ixtapa Mexican Restaurant
08.2014 - 05.2016
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Deli Worker
Carters Market Place , LIC
02.2015 - 05.2015
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Accurately operated cash register to process customer payments.
- Observed customer purchases in line and differentiated between standard portions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
High School Diploma -
Guymon High School
Guymon, OK05.2016
Skills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
- Staff Management
- Employee Scheduling
- Stock management
- Inventory Oversight
- Performance Analysis
- Loss Prevention
- Customer Service
- Friendly and Positive
- Team motivation
- Team leadership and coaching
- Store Opening and Closing
- Work Planning and Prioritization
- Customer Response
- Employee Training
- Team Development
- Sales Strategies
- Workplace inspections
- Hazard Identification
- Lockout and tagout procedures
- Incident Investigation
- Accident Prevention
- Safety Training
- Safety Management
- Confined Space Entry
- Noise control
- Equipment Inspection
- Safety program development
- Emergency response plans
- Accident investigation
- Hazardous waste management
- Operations Management
- Team Training
- Customer Relationship Management
- Contract terms negotiation
Languages
Spanish, English
Native or Bilingual
Timeline
General Store Manager
Braums Ice Cream And Dairy
02.2024 - 05.2024
Safety Team Lead
JBS Beef Plant
05.2023 - 02.2024
Commercial Manager
AutoZone
05.2021 - 03.2022
Shift Manager
McDonald's Restaurant
03.2021 - 12.2021
Plant Production Worker
Seaboard Foods Processing Plant
05.2016 - 02.2020
Deli Worker
Carters Market Place , LIC
02.2015 - 05.2015
Restaurant Server
Ixtapa Mexican Restaurant
08.2014 - 05.2016
High School Diploma -
Guymon High School