Jose Ortega
Sarasota,FL
Summary
A dynamic leader with a proven track record at Ritz-Carlton, enhancing operational efficiency and customer satisfaction. Excelled in operations management and relationship building, significantly contributing to business growth. Skilled in financial analysis and personnel management, adept at developing marketing strategies and driving sales negotiations. Achieved notable success in hiring and team development, ensuring high-performance workplace culture.
Overview
17
17
years of professional experience
Work History
Owner/Operator
FLADT-HHII LLC Dba BETTER AT HOME HEALTH SERVICES
06.2022 - 06.2024
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed day-to-day business operations.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
Office Administrative Assistant
Right At Home Health Care
02.2019 - 03.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
Accounting Assistant
Ritz-Carlton
01.2016 - 02.2019
- Generated invoices upon receipt of billing information and tracked collection progress.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Handled day-to-day accounting processes to drive financial accuracy.
Front Desk Agent
Ritz-Carlton
01.2015 - 02.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
DOORMAN
Ritz Carlton Hotel
04.2007 - 01.2015
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Relieved guests of luggage and connected with porters for delivery to rooms.
Education
J.D. - FINANCE
UNIVERSIDAD TECNOLOGICA DE SANTIAGO
DOMINICAN REPUBLIC08-2005
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Sales negotiation
- Personnel Management
- Operations Oversight
- Negotiation
- Relationship Management
- Payroll Processing
- Financial Analysis
- Marketing Strategy Development
Languages
English
Spanish
Native or Bilingual
Timeline
Owner/Operator
FLADT-HHII LLC Dba BETTER AT HOME HEALTH SERVICES
06.2022 - 06.2024
Office Administrative Assistant
Right At Home Health Care
02.2019 - 03.2022
Accounting Assistant
Ritz-Carlton
01.2016 - 02.2019
Front Desk Agent
Ritz-Carlton
01.2015 - 02.2019
DOORMAN
Ritz Carlton Hotel
04.2007 - 01.2015
J.D. - FINANCE
UNIVERSIDAD TECNOLOGICA DE SANTIAGO
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