Jose Ortiz
"Jose Vanjay Ortiz"
McKinney,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Member Sales Advisor position. Offering excellent communication and good judgment. Currently seeking to maintain a full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Construction Laborer
Gold Star Concrete
Plano, TX
10.2021 - Current
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Directed traffic away from hazardous locations to protect team members and general public.
- Prepared job sites for work plans by measuring and marking different distances.
- Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
- Observed safety regulations on job sites to minimize accidents.
Sales Associate
Academy Sports + Outdoors
Plano, TX
03.2021 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked stock using company inventory management software.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Increased sales by offering advice on purchases and promoting additional products.
Team Member
Fiesta Market
Plano, TX
09.2020 - 03.2021
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Resolved issues quickly to maintain productivity goals.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Operated production machinery safely to reduce workplace accidents.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Created appealing displays for routine arrangements and special promotions.
- Developed strong cooperative relationships with coworkers and managers.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Barista
Momocha Boba Shop
Plano, TX
09.2019 - 02.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Educated coworkers and customers about new products.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prioritized drink requests while managing interruptions.
- Controlled line and crowd with quick, efficient service.
- Complied with standards for merchandising, stocking and storing product.
- Set and achieved goals for professional development and advancement.
Host
Campisi's
Plano, TX
09.2018 - 09.2019
- Documented reservations and communicated changes to guests.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Assisted managers with quickly resolving service- and food-related issues.
- Checked and restocked server areas and organized and got change for front counter.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
High School Diploma - General Studies
Plano Senior High School
Plano, TX 08.2019 - 06.2021
Skills
Team-oriented and dependable
Problem-Solving
Written Communication
Multitasking Abilities
Self-Motivated
Analytical and Critical Thinking
Flexible and Adaptable
Teamwork and Collaboration
Timeline
Construction Laborer
Gold Star Concrete
10.2021 - Current
Sales Associate
Academy Sports + Outdoors
03.2021 - 08.2021
Team Member
Fiesta Market
09.2020 - 03.2021
Barista
Momocha Boba Shop
09.2019 - 02.2020
High School Diploma - General Studies
Plano Senior High School
08.2019 - 06.2021
Host
Campisi's
09.2018 - 09.2019