Summary
Overview
Work History
Education
Skills
volunteer
Work Availability
Quote
Timeline
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Jose Ortiz

Jose Ortiz

Gardner,MA

Summary

Experienced Recovery Coach adept at helping clients deal with substance abuse and learn to manage its physical, mental and emotional effects. Proficient in conducting therapy sessions, connecting individuals with community resources and collaborating with families to build a strong support network. Ready to apply 15+ years of experience to a challenging new role with long-term potential.

Overview

21
21
years of professional experience

Work History

Program Manager/Case Manager

Restoration Recovery Center
03.2023 - Current
  • Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
  • Structured standardized case management processes to comply with regulatory agency statutes and standards.
  • Managed and monitored program activities and evaluated quality for improvement recommendations.
  • Created care plans that addressed clinical and financial challenges and family requirements and facilitated patient quality of life.
  • Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
  • Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
  • Guided and supervised two Outreach and care programs to promote social work and case management principles.
  • Provided leadership, guidance, and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Collaborated with community members to develop and implement service initiatives.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Peer Support Specialist

Umass Chan Medical School
01.2023 - Current
  • Build relationships with Clients based upon trust and honesty by using active listening and dynamic communication skills.
  • Increased awareness of and support participation in self-help and advocacy organization.
  • Provide ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Demonstrate extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.

Community Health Worker/Recovery Coach

Community Health Connections
06.2019 - Current
  • Targeted specific community groups with wellness and disease management information.
  • Helped vulnerable individuals navigate complex healthcare systems.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Attended to 30 clients in person Weekly and contacted 40 Clients by phone weekly or in writing to ascertain compliance with required or recommended actions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Performed duties following applicable standards, policies, and regulatory guidelines to promote safe working environment.

Behavioral Health Technician

Community Rehabilitation Center
03.2006 - 07.2008
  • Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Prepared and submitted daily reports to management.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Co Founder

Proyecto Alcance
09.2002 - 12.2005
  • Referred clients to appropriate programs and community agencies and organizations to meet treatment needs.
  • Educated families and community members about substance abuse, including its impact in the families dynamics and relationship 
  • Worked with other community organizations to boost outreach and highlight programs successes.
  • Connected individuals with available and relevant resources.
  • Referred clients to substance abuse facilities  either outpatient or long term treatment programs.

Education

Certification - Certified Recovery Coach

Certified Addiction Recovery Coach ( CARC)
Uxbridge, MA
12.2022

Certified - Mental Health First Aider

Mental Health First Aid Connect
Uxbridge, MA
11.2022

Certified - Certified Application Counselor (CAC)

MassHealth
Massachussetts
06.2019

Nurse Assistant Certification Program - Nursing

Cuyahoga Community College
Cleveland, OH
2009

Skills

  • Treatment planning
  • Motivational Interviewing
  • Stages of Change Model
  • Case Management
  • Listening Skills
  • Group Facilitation
  • Organization
  • Community Outreach
  • Relapse Prevention
  • Patience
  • Communication
  • Trauma Informed Care
  • Systems Navigation
  • Advocacy
  • Bilingual Spanish English
  • Coping Skills
  • Mental Health
  • Family Support
  • Peer Mentoring
  • Ability To Work Independently
  • Written And Verbal Communication
  • Treatment Goals
  • Attend Meetings
  • Case Planning and Management
  • Client Care
  • Support Services
  • Community Resource Coordination
  • Leadership Development
  • Scheduling Medical Appointments
  • Optimize Staff Performance
  • Client Needs Assessment
  • Onsite Facility Touring
  • Direct Operations

volunteer

Volunteered as an outreach coordinator with Fuerza Latina inc. our main focus was to help those with substance abuse problems get the help they needed thru interventions, referrals to detoxes out patient programs, assisted the Organization in implementing the harm reduction methods seeking to minimize the harms that can occur through the use of various substances use, to minimize HIV transmission between intravenous drug users. also focused on STD's to prevent the transmission of HIV through sexual contact , also involved in the early implementation of the needle exchange program in Boston Ma.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Program Manager/Case Manager

Restoration Recovery Center
03.2023 - Current

Peer Support Specialist

Umass Chan Medical School
01.2023 - Current

Community Health Worker/Recovery Coach

Community Health Connections
06.2019 - Current

Behavioral Health Technician

Community Rehabilitation Center
03.2006 - 07.2008

Co Founder

Proyecto Alcance
09.2002 - 12.2005

Certification - Certified Recovery Coach

Certified Addiction Recovery Coach ( CARC)

Certified - Mental Health First Aider

Mental Health First Aid Connect

Certified - Certified Application Counselor (CAC)

MassHealth

Nurse Assistant Certification Program - Nursing

Cuyahoga Community College

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Jose Ortiz