Summary
Overview
Work History
Education
Skills
Communication Skills
Languages
References
Timeline
BusinessDevelopmentManager
JOSE ORTIZ

JOSE ORTIZ

Altamonte Springs,Fl.

Summary

Experienced General Manager with 25+ years in retail leadership, specializing in driving sales, reducing costs, and improving team performance. Fluent in English and Spanish. Proven track record of turning underperforming stores into profit stores. Skilled in developing strategies to enhance customer satisfaction, streamline operations, and boost store revenue.

Overview

25
25

Years of professional experience

Work History

GENERAL MANAGER

STAPLES OFFICE SUPPLY
Orlando, Fl.
11.2016 - 08.2024
  • Manage a 4K regional retail store.
  • Surpassed expectations, reaching a Platinum level with over 86% satisfied customers.
  • Contributed towards expanding business operations by facilitating opening procedures for multiple new stores in the area.
  • Consistently reducing shrinkage to maintain a level of 0.47%.
  • Steered store operations to achieve a significant reduction in TTCs, improving performance from 1.23% to the current 0.54%.
  • Successfully managed a team of over 30 individuals, ensuring high levels of motivation, efficiency, and goal achievement.
  • Maintained a record of excellent performance as shown by monthly P&L reports.

Part Time Blue Badge

AMAZON (MCO9)(MCO5)
Davenport , Deltona, Fl.
11.2019 - 05.2021
  • TDR Inbound- Outbound
  • Fulfillment Associate
  • Department Sort Center
  • Followed all safety guidelines when operating machinery including wearing protective gear such as safety glasses and ear plugs.
  • Maintained cleanliness of work area by sweeping floors, wiping down surfaces and disposing of waste materials properly.
  • Recorded data from each production run including number of pieces produced, scrap rate and downtime information.
  • Monitored machine operations and adjusted settings as needed during production runs.
  • Worked closely with supervisors to ensure compliance with company policies.
  • Communicated effectively with colleagues regarding daily production goals.

Store manager

HOMEGOODS INC.
Altamonte Springs, Fl.
01.2010 - 12.2016
  • Managed operations of an 8k retail box store,
    Implemented strategies to optimize sales and customer satisfaction,
    Oversaw all aspects of store performance and team management
  • Consistently provided top-notch customer service, cultivating a strong base of loyal customers
  • Consistently achieved and maintained a high level of customer service satisfaction, exceeding 80%.
  • Creating and executing strategic merchandising plans, resulting in the achievement of revenue targets.
  • Recruited and trained over 70 staff members to achieve excellence in performance.
  • Conducted training sessions for new managers and associates to ensure smooth onboarding.
  • Enhanced expertise as a Subject Matter Expert in various areas.
  • Gained valuable experience at Youth Business Institute in Puerto Rico.
  • Sustained a consistently low shrink level in the store for several years, initially at 0.96% and ultimately achieving an exceptional rate of only 0.12%
  • Maintained zero lost time incidents and minimized accidents while working as an Associate in the store.

Store Manager

KIRKLAND'S HOME
Altamonte springs, Fl.
01.2001 - 12.2010
  • Started as a part-time associate and was later promoted to manager for exemplifying superior work ethic.
  • Established strong client relationships through excellent customer service, leading to a devoted customer base.
  • Secured consistent high profits through optimal management of merchandising.
  • Recruited and trained a highly effective team of 25+ members to exceed performance expectations.
  • Managed two stores simultaneously during the third and fourth quarters of '05-'06.
  • Contributed to the successful establishment of new stores throughout the district.

Education

Computer Programming Technology degree -

Technical Institute New Professions
Caracas, Venezuela

Skills

  • Leadership and team building
  • Organizational Development
  • Training and coaching
  • Budgeting and cost control
  • Human Resources Management
  • Leadership
  • Interpersonal Skills
  • Budget Development
  • Community Outreach
  • Multi-unit Operation Management
  • Deadline-oriented
  • Problem Resolution
  • Labor Cost Controls
  • Performance Evaluations
  • P&L Management
  • Schedule Management
  • Loss Prevention
  • Sales
  • Quality Management

Communication Skills

Conduct daily huddles with associates and member of management. Communicate with Senior management daily/weekly sales goals and strategies.

Languages

Spanish
Native/ Bilingual

References

  • Upon request.

Timeline

Part Time Blue Badge

AMAZON (MCO9)(MCO5)
11.2019 - 05.2021

GENERAL MANAGER

STAPLES OFFICE SUPPLY
11.2016 - 08.2024

Store manager

HOMEGOODS INC.
01.2010 - 12.2016

Store Manager

KIRKLAND'S HOME
01.2001 - 12.2010

Computer Programming Technology degree -

Technical Institute New Professions

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JOSE ORTIZ