Jose Ortiz

• Maximized revenue by recommending appropriate rental products
• Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
• Coordinated vehicle availability to accommodate last-minute requests or reservation changes.
• Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
• Established strong rapport with clients, leading to repeat business and referral opportunities.
• Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
• Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
• Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service

Installed aftermarket electrical upgrades into automobiles of all years, makes and models.

• Maintained high level of safety when using hand and power equipment for testing, and various types of installations on automobiles.
• Completed installations within deadlines, adhering to company policies and safety guidelines.
• Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
• Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
• Installed and configured new equipment and systems according to company standards.
• Provided excellent customer service, addressing questions and concerns during the installation process.
• Reduced service callbacks by ensuring accurate installations and proper equipment testing.
• Evaluated equipment to determine if it needed to be repaired or replaced.
• Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.