Summary
Overview
Work History
Education
Skills
References
Work Availability
Accomplishments
Quote
Languages
Work Preference
Interests
Timeline
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JOSE A. ORTIZ-CRESPO

JOSE A. ORTIZ-CRESPO

Altamonte Springs,Fl

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Motivates, trains, and develops team members to drive profitability in a highly competitive environment.

Overview

25
25
years of professional experience

Work History

GENERAL MANAGER

STAPLES OFFICE SUPPLY
Orlando
06.2016 - 08.2024
  • Successfully managed a 4K square foot regional retail store, ensuring smooth operations and meeting sales targets.
  • Delivered exceptional customer service resulting in a satisfaction rating exceeding 86%.
  • Contributed to the successful establishment and opening of multiple new stores across the district and region.
  • Achieved a 0.69% reduction in shrink level.
  • Successfully supervised and provided guidance to a team of over 30 individuals through recruitment and training processes.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Achieved $1 million in sales within the print & marketing department.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Created schedules and monitored payroll to remain within budget.
  • Led employee evaluations with constructive feedback to boost performance.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Store Manager

HOMEGOODS INC.
Altamonte Springs, FL
03.2010 - 06.2016
  • Effectively managed all aspects of an 8K square foot box store
  • Delivered exceptional customer service, fostering strong client relationships
  • Demonstrated commitment to maintaining a high level of customer service satisfaction, consistently achieving results above 80%.
  • Creating sustainable plans for merchandising that were in line with financial goals.
  • Held responsibility for recruiting, training, and overseeing the performance of a large workforce comprising 70+ individuals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Education

Economics -

Santa Maria University
Caracas, Venezuela
08-1994

BBA - Computer Engineering

Technical Institute New Professions
Caracas, Venezuela
08-1992

Skills

  • Bi-Lingual- English/ Fluent in Spanish
  • Over 25 years of management/leadership experience
  • Recruiting, training, mentoring and developing staff to high performance levels
  • Creating and implementing promotional activities and responding to sales trends
  • Developing, motivating and evaluating the performance of staff members
  • Communicating sales goals with all staff members and strategically displaying eye catching merchandise in key areas of the store to increase impulse purchasing
  • Reducing costs to ensure optimum profitability
  • Overseeing all functions pertaining to operations which includes sales, adherence to company policy, customer service and strategic planning
  • Working with Loss Prevention in regards to inventory and minimizing shrinkage to minimal levels
  • I specialize in converting a low volume stores & target stores into a profitable stores working together with associates, LP and District Manager
  • I am a SME (Subject-Matter Expert) do to years of professional experience in the Retail Industry
  • Notary Public State of Florida

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Supervised team of 35 to 70+ staff members.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Quote

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth

Languages

Spanish
Native language

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit Sharing

Interests

Travel, Beach, Swimming, Mentoring

Timeline

GENERAL MANAGER

STAPLES OFFICE SUPPLY
06.2016 - 08.2024

Store Manager

HOMEGOODS INC.
03.2010 - 06.2016

Economics -

Santa Maria University

BBA - Computer Engineering

Technical Institute New Professions

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JOSE A. ORTIZ-CRESPO