Jose Ortuno

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

• Motivated, trained, and disciplined employees to maximize performance.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Resolved problems promptly to elevate customer approval.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Mentored and motivated team members to achieve challenging business goals.
• Managed team schedule with eye for coverage needs and individual strengths.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed budget implementations, employee evaluations, and contract details.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Created, prepared, and delivered reports to various departments.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Developed detailed plans based on broad guidance and direction.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Delivered performance reviews, recommending additional training or advancements.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Developed procedures to establish accurate and organized check-in and check-out processes.

• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Provide superb guest service, ensure that each guest has an excellent experience
• Properly train all new staff and update training with current team members
• Ensure proper house inventory daily
• Manage staff and scheduling
• Meet all projected goals
• Run daily reports to ensure all new arrivals are completed accurately
• Ensure all DIAMOND members are welcomed properly with the proper amenities
• Assist in maintaining high NPS scores
• Coordinate with House Keeping Managers to ensure suites are clean and ready for all new arrivals
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

• Ensure guests had the best shopping experience possible
• Payroll
• Ensure inventory is accurate
• Extensive work with visual standards and Merchandising
• Properly trained all new staff and new team members
• Meet all projected goals
• Staff performance evaluations
• Perform Human Resources
• Manage staff and scheduling
• Place orders to replenish inventory
• Loss Prevention reports
• Created employee schedules to align coverage with forecasted demands.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Ensure guests had the best shopping experience possible

• Manage staff and scheduling
• Payroll
• Loss Prevention Reports
• Meet all project goals
• Ensure live stock was properly taken cared of
• Extensive work with visual standards and Merchandising
• Properly trained all new staff and updated training with current team members
• Ensure inventory is accurate
• Perform Human Resources duties such as interviewing, hiring and disciplinary actions
• Work with vendors to order the correct amount of inventory
• Staff performance evaluations
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed strategy to increase sales and drive profits.
• Evaluated employee performance and conveyed constructive feedback to improve skills.