Jose Pacheco
Madison,SD
Summary
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to a safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Correctional Officer
South Dakota State Penitentiary
Sioux Falls, SD
04.2024 - Current
- Directed daily inmate supervision while applying facility rules and correctional procedures.
- Enforced facility rules and correctional procedures during daily inmate supervision.
- Managed inmate movement to meals, recreation, medical visits, and court appearances.
- Conducted thorough searches of cells and belongings to detect contraband and mitigate safety risks.
- Monitored doors, locks, fences, and controlled access points to ensure site security and prevent unauthorized access.
- Responded to emergencies and coordinated with correctional staff to restore order during disturbances.
Supply Specialist
Army National Guard
Brookings, SD
09.2023 - Current
- Managed Army National Guard supply requests and set priorities for urgent unit requirements.
- Maintained precise records for high-priority units, enhancing equipment material readiness and operational support.
- Maintained accountability records for equipment parts and field supplies to support accurate tracking.
- Processed issue, receipt, and turn-in transactions for military property.
- Reconciled inventory documents with warehouse records and source reports to support inventory accuracy.
- Coordinated with soldiers and supervisors to address supply shortages and provide timely status updates.
- Prepared detailed reports on property and supply operations for Army National Guard, ensuring compliance and accountability.
- Oversaw successful integration of Standard Property Book System-Redesign (SPBS-R).
- Mentored supply team members and reinforced regulatory compliance across daily operations.
Shift Supervisor
Royal River Casino
Flandreau, SD
11.2024 - 06.2025
- Supported Royal River Casino shift operations across gaming floor and guest service areas.
- Coordinated team schedules, breaks, and coverage to ensure smooth operations during busy casino shifts.
- Resolved shift issues quickly and proactively.
- Monitored staff performance to maintain quality standards and deliver exceptional service.
- Assigned tasks to team members based on strengths and skill sets.
- Trained new staff on casino rules, service standards, and safety practices.
- Resolved guest concerns through calm communication and effective service recovery.
- Documented incidents for management review and reported concerns to casino management and security.
Security Officer
Royal River Casino
Flandreau, SD
02.2023 - 09.2023
- Responded to disturbances, de-escalated conflicts, and escorted guests to maintain a safe environment.
- Monitored surveillance cameras and escalated unusual behavior to shift supervisors.
- Patrolled casino floor, parking areas, and guest entrances for suspicious activity.
- Conducted regular security patrols of facility grounds, parking lots, and perimeter areas.
- Verified guest identification at entry points to enforce age restrictions. and enforced age requirements at gaming and beverage areas.
- Inspected doors, alarms, and restricted areas for safety and access control.
- Documented incidents and maintained detailed security logs for effective communication with casino management.
- Participated in training sessions to stay current on security trends and best practices.
Cook
Royal River Casino & Hotel
Flandreau, SD
12.2018 - 07.2020
- Coordinated with server and kitchen teams to streamline guest order flow.
- Ran grill, fryer, and stovetop equipment for daily meal service.
- Prepared casino and hotel menu items according to kitchen recipes and standards.
- Ensured food temperatures and quality met standards before plating guest meals.
- Monitored food safety, sanitation, and cleanliness across cooking stations.
- Followed procedures and requirements for safe food handling, storage, and service.
- Rotated stock and stored ingredients to maintain kitchen freshness.
- Kept food prep equipment operating safely to support safe kitchen procedures.
Education
High school diploma or GED -
Flandreau Public School
Flandreau, SD05-2020
High school diploma -
Flandreau High School - 01
Flandreau, SDSkills
- Security
- Surveillance systems
- Crisis intervention
- Incident reporting
- Access control
- Security enforcement
- Incident prevention
- Contraband detection
- Site monitoring
- Safety inspections
- CPR certified
- First aid
- Conflict resolution
- Composure under pressure
- Crisis de-escalation
- Team leadership
- Leadership
- Teamwork
- Employee relationship building
- Community relationship building
- Customer service
- In-person customer service
- Customer communication
- Handling customer service requests
- Customer relationship building
- Guest services
- Phone communication
- Phone etiquette
- Clear communication
- Sales
- Retail Sales
- Technical sales
- Upselling
- Sales follow-up
- Merchandising
- Product management
- Shift Management
- Schedule management
- Logistics
- Warehouse management
- Inventory management
- Inventory control
- Inventory management systems
- Inventory data entry
- Materials handling
- Order picking
- Shipping & receiving
- Unloading
- Cleaning Experience
- Facility sanitation
- Sanitation
- Food Safety
- Food Handling
- Meal preparation
- Recipe adherence
- Beverage service
- Non-alcoholic beverage preparation
- Bartending
- Cooking
- Hospitality
- Working with students
- Mentoring youth
- Coaching
- Coaching high school students
- Classroom management
- Training
- Supervising Experience
- Staff management
- Direct support
- Dependability
- Organization skills
- Time management
- Task assignment
- Management
- General management
- Assistant Manager Experience
- Community outreach experience
- Cultural diversity support
- Military
- Research
- Analysis skills
- Critical thinking
- Problem-solving
- Attention to detail
- Computer skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Google Sheets
- Database management
- Desktop administration
- Computer operation
- Computer literacy
- Technical tools
- Measuring instruments
- Precision measuring instruments
- Math
- Basic math
- Shop math
- Retail math
- Writing skills
- Communication skills
- Team management
- Work crew management
- Low voltage
- Power tools
- Hand tools
- Ductwork
- Carpentry
- Construction painting
- Residential painting
- Environmental compliance
- Mobile devices
- GPS
- Commercial driving
- Routing driving
- Automotive operation
- Shift coordination
- Employee engagement
- Dependability
- Pet owner communication
- Animal control
- Casino & gaming industry
- Food and beverage industry expertise
- Craft beer experience
- Safety standard operating procedures
- Quality control
- Administrative experience
- Security system
- Security patrols
- Military
- Outdoor work
- Warehouse experience
- Site monitoring
- Data collection
- Research
- Technical skills
- Manual handling
- Supervising Experience
- Problem solving
- Communication skills
- Phone communication
- Compassion
- Interpersonal skills
- Writing skills
- Customer follow-ups
- Trading
- Retail math
- Community relationship building
- Teamwork
- Team leadership
- Project management
- Dependability
- Composure under pressure
- Clear communication
- Shift coordination
- Problem solving
- Firearms proficiency
- Radio communication
- Work crew management
- Composure under pressure
- Crisis de-escalation
- CPR certified
- Restraint techniques
- Incident prevention
- Contraband detection
- Staff management
Personal Information
- Driving License: Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- Bar
- Certified Supply Chain Professional
- CPR Certification
- AED Certification
- First Aid Certification
- Non-CDL Class C
Languages
Spanish, Bilingual
Languages
English
Professional
Timeline
Shift Supervisor
Royal River Casino
11.2024 - 06.2025
Correctional Officer
South Dakota State Penitentiary
04.2024 - Current
Supply Specialist
Army National Guard
09.2023 - Current
Security Officer
Royal River Casino
02.2023 - 09.2023
Cook
Royal River Casino & Hotel
12.2018 - 07.2020
High school diploma or GED -
Flandreau Public School
High school diploma -
Flandreau High School - 01