Jose Padilla
Moreno Valley,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Meritage Homes Corp
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in quarterly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
Construction Manager
Crown Co. Inc
10.2021 - 05.2023
- Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
- Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
- Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
- Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
- Developed solutions and strategies across customer industries by capitalizing on emerging trends.
- Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
- Verified completed projects met approved time, quality and cost estimates.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Communicated daily with vendors to keep project fully operational.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
- Oversaw employee attendance record, assisted with payroll and ordered new materials for sites.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Developed and implemented risk mitigation plan to reduce potential project delays and costs.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Assistant Manager
Fitness 19
11.2018 - 03.2020
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Asked open-ended questions to assess customer needs.
- Received and managed 80 phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Provided customers with important details about billing, payment processing and support procedures and requirements.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Provided timely and effective replacement of damaged or missing products.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Communicated with and supported sales, marketing and administrative teams.
- Demonstrated dedication to continuously improving sales abilities and product knowledge.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Lead Customer Care Representative
CSI Construcion Services
10.2017 - 08.2018
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing new product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Assist construction manager in maintaining records of job changes, including option orders & purchases.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Championed the insurance claims process by providing expert knowledge and building a positive, trusting relationship to support clients during challenging times.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.
- Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.
- Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Assistant Superintendent
Cannon Constructors
02.2015 - 09.2017
- Communicated operational issues and changes to supervisor on regular basis.
- Attended monthly safety meetings to ensure machine operation safety.
- Accurately estimated time and materials costs for projects.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Monitored project milestones and adjusted scheduling to meet deadlines.
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
- Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
- Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.
- Worked with inspectors, workers and unions, to conduct weekly status updates.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Prepared detailed project estimates and reports for management review.
- Hired and oversaw subcontractors covering disciplines such as electrical and plumbing installation.
- Met production goals by maintaining cost effective levels of spare parts
- Ensured proper installations through accurate reading of blueprints.
- Maintained compliance with company standards to perform all maintenance activities.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Analyzed project blueprints and specifications to identify exact number of workers needed to complete job.
- Reviewed blueprints and specifications to identify most effective ways to approach projects.
- Inspected appliances to make or plan repairs, order new ones or contact property managers.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Removed and repaired carpet and wood flooring.
- Troubleshot and repaired faulty heating, air conditioning and ventilation systems.
- Performed minor wall repair, installed drywall and applied wallpaper.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Assisted in scheduling inspections for job sites and projects.
- Communicated and documented expectations to subcontractors during weekly meetings.
- Remained aware of project costs and notified project team of anticipated exceptions to estimates.
Masonry Laborer
Young Ideas Construction
02.2012 - 12.2014
- Mixed mortar, plastic and grout according to standard formulas.
- Completed initial site preparation and maintained neat work areas for the duration of the job.
- Set up station by receiving picking and packing order and gathering packing materials.
- Mixed porridge of catch basins and poured and sawed off concrete and asphalt.
- Reviewed plans from architects and consulted with clients to gain a deep understanding of project plan and objectives.
- Maintained compliance with company standards to perform all maintenance activities.
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Completed tear-down of existing structures and prepared for new construction.
- Provided accurate measurements and estimates for all projects.
- Loaded and unloaded building materials used for construction.
- Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Operated drills, paving breakers, and powered abrasive saws to cut or demolish bricks and concrete.
- Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
Education
High School Diploma - undefined
Corona High School
Corona, CA2012
Skills
Detail-oriented
- Project Management
- Exceptional communication skills
- MS Office Proficiency
- Production Planning
- Residential Construction
- Safety Compliance
- Excellent Customer Relations
- Superb Management Skills
- Proficient in SalesForce
- Outlook Proficiency
- Schedule Management
- Code Compliance
- Plan Modifications and Takeoffs
- Creative problem solver
- Team building expertise
- Customer-oriented
- Exceptional time management skills
- Equipment operation experience
- Conflict Resolution
Timeline
Customer Care Representative
Meritage Homes Corp
09.2023 - Current
Construction Manager
Crown Co. Inc
10.2021 - 05.2023
Assistant Manager
Fitness 19
11.2018 - 03.2020
Lead Customer Care Representative
CSI Construcion Services
10.2017 - 08.2018
Assistant Superintendent
Cannon Constructors
02.2015 - 09.2017
Masonry Laborer
Young Ideas Construction
02.2012 - 12.2014
High School Diploma - undefined
Corona High School