Jose Pagan

Carrier /clerk Supervisor

U S Postal Service

02.1987 - 02.2011

Planned and cased mail in sequence of delivery for designated route.
Operated vehicles and equipment to transport packages and mail pieces.
Collected mail from letter boxes on specific route both on foot and by vehicle.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Explained mail regulations, policies or procedures to postal customers.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Monitored weather conditions regularly to adjust delivery routes accordingly.
Handled mail and packages with care to prevent damage during delivery.
Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Utilized mail processing machines in weighing, stamping and processing mail items.
Observed traffic and safety regulations for safe transport and delivery of mail.
Altered routes to accommodate changing conditions or road closures in delivery areas.
Employed GPS and other navigational tools to find shortest routes to locations.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained filing system and organized customer documents for easy retrieval of information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Created and maintained detailed records of all office activities.
Monitored and tracked budgets and expenses.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Informed and supported business leaders through consistent communication and administrative support duties.
Coordinated and scheduled meetings and appointments.
Edited and proofread documents for accuracy and completeness.
Supported staff on special assignments and ad hoc projects.
Assisted with onboarding of new employees.

Summary

Overview

Work History

Carrier /clerk Supervisor

Education

Diploma -

Skills

Veteran U.S. Army

Timeline

Carrier /clerk Supervisor

Diploma -

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