Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Palma

Waukegan,IL

Summary

Hardworking Technician bringing 10+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

10
10
years of professional experience

Work History

Field Service Technician

Anatol Equipment Manufacturing Co.
02.2021 - Current
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $1000.
  • Developed and implemented customized service plans to meet customer needs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Researched and implemented new technologies and equipment.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Wrote and revised maintenance procedures.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded trucks and moved materials to staging area.
  • Unloaded materials and goods at designated locations for best project availability.
  • Located proper slots on storage racks and set pallets in place with forklift.
  • Examined shipments for quality and accuracy.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Checked items against documentation for accuracy.
  • Completed regular checks of incoming freight in staging area each day.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Maneuvered forklift safely in congested and confined areas using skill and technique.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Completed general finish work and sanding.
  • Measured and cut materials in adherence to schematic drawings.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Line Leader

Woodland Foods
09.2017 - 02.2021
  • Assisted in training new employees and implementing procedural changes.
  • Assessed processes and production lines for proper setup per instructions and procedures.
  • Monitored product quality to achieve superior quality reputation.
  • Maintained communication across key departments and senior leadership team.
  • Monitored employee performance to determine need for additional education and training.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Tracked material orders and deliveries in accordance with company procedures.
  • Safely operated Production Machines to avoid accidents and mishaps.
  • Used computer systems to perform diagnostics on electronic and communications components.
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Designed safety equipment training programs and trained over 20 new employees.
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Followed daily production schedules for organized and on-time deliveries.
  • Communicated shift handover information to keep personnel aware of incomplete tasks.
  • Collaborated with other departments to establish smooth operations and encourage teamwork.
  • Managed conflict resolutions to encourage professional and positive relationships.
  • Implemented process improvement initiatives to increase productivity and quality standards.
  • Performed daily inspections and maintenance of equipment to manage wear and tear.
  • Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.

Machine Operator

Highland Bakery
11.2013 - 09.2017
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Quickly shut down equipment in emergency situations following protocols.
  • Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
  • Compiled reports analyzing performance data and presented findings and results.
  • Suggested specific ideas for process, productivity and safety improvements
  • Operated and controlled Horizontal Mixers, Conveyor Ovens and Processing equipment.
  • Assessed readings from recording instruments, and other indicators and watched for warning signals.

Education

High School Diploma -

North Chicago Community High School
North Chicago, IL
06.2012

Skills

  • Hazard Prevention
  • Bilingual
  • Leadership/Teamwork
  • System Documentation
  • Safety Standards
  • Timely Reports Completion
  • Reading Comprehension
  • Equipment Rebuilding
  • Professional and Courteous
  • Time Management
  • Verbal and Written Communication
  • Team Supervision
  • Onsite Visits
  • Digital Multimeters
  • Technical Support
  • Mechanical Background
  • Heavy Lifting
  • Equipment Replacement
  • Team Meetings
  • Hardware and Software Installation
  • Coordination and Teamwork
  • MS Office
  • Vehicle Cleaning
  • Route Planning
  • Technical Analysis
  • Quality Assurance Controls
  • Equipment Oversight
  • Calibrating Systems
  • Installation and Repair
  • Power Tools
  • Training and Development
  • Reading Wiring Diagrams
  • Service Quality
  • Equipment Knowledge
  • OSHA Certification
  • Work Orders

Timeline

Field Service Technician

Anatol Equipment Manufacturing Co.
02.2021 - Current

Line Leader

Woodland Foods
09.2017 - 02.2021

Machine Operator

Highland Bakery
11.2013 - 09.2017

High School Diploma -

North Chicago Community High School

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Jose Palma