Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Jose Palma

mesa,AZ

Summary

Versatile Business Operations Specialist with a proven track record in retail and hospitality, excelling in fast-paced environments. Demonstrates strong communication and collaboration skills, contributing to enhanced customer satisfaction and operational efficiency. Recognized for expertise in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Tech-savvy with a solid foundation in social media and sales, poised to support substantial business growth.

Overview

11
11
years of professional experience

Work History

Team Member

phoenix zoo
10.2024 - Current
  • Supervised staff members working in designated areas of the zoo.
  • Presented informal educational programs to excite and inform zoo visitors.
  • Cleaned and restocked housing and habitats.
  • Provided guidance to volunteers assisting with animal care tasks.
  • Organized special events such as guided tours of the zoo grounds or behind-the-scenes experiences with select species of animals.
  • Assisted with medical procedures by overseeing medication administration and provided specialized follow-up care.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.

Dental Assistant

Risas Dental And Braces
03.2023 - 07.2024
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Ensured compliance with infection control policies and procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Kept track of treatment information in patient records.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Checked with participants throughout procedures to help alleviate anxiety.

Team Leader

Harkins Theaters
10.2021 - 12.2023
  • Worked closely with human resources to support employee management and organizational planning.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Developed strategies for problem solving and conflict resolution among team members.

Team Member

Long John Silver's
06.2020 - 11.2021
  • Answered phone calls regarding inquiries about products or services.
  • Monitored expiration dates on food items for freshness assurance.
  • Provided customer service support to ensure satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Looked for ways to go above and beyond job requirements.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Team Member

Nena house cleaning
01.2014 - 03.2020
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Replaced air filters on heating and ventilation systems.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Washed windows both inside and outside of the facility.
  • Polished furniture to remove dust and dirt buildup.
  • Sanitized frequented areas and equipment using approved supplies.
  • Emptied trash cans and replaced liners as needed.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Scrubbed walls to remove scuff marks or stains.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.

Education

High School Diploma -

Mesa High
04-2020

Hvac

The Refrigeration School
Phoenix, AZ
05-2025

Dental

UEI College
Mesa, AZ
03-2023

Skills

  • Complaint resolution
  • Cleaning
  • Organizing work stations
  • Equipment inspection
  • Workplace safety
  • Dependability and reliability
  • Customer service
  • Positive attitude
  • Problem-solving
  • Teamwork and collaboration

Languages

Spanish
Professional

Education and Training

EPA type II 

HVAC certifition 

Timeline

Team Member

phoenix zoo
10.2024 - Current

Dental Assistant

Risas Dental And Braces
03.2023 - 07.2024

Team Leader

Harkins Theaters
10.2021 - 12.2023

Team Member

Long John Silver's
06.2020 - 11.2021

Team Member

Nena house cleaning
01.2014 - 03.2020

High School Diploma -

Mesa High

Hvac

The Refrigeration School

Dental

UEI College

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