Jose Pantoja
Pflugerville,TX
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Transportation Supervisor
Modivcare
10.2021 - 02.2023
- Managed Texas and Louisiana Markets, ensured and maintained positive working relations with transportation providers and ModivCare staff
- Ensured overall network health for assigned market through ongoing network development and individual provider relations support. Worked with network team related to specific contracts to ensure that performance criteria were met
- Supervised, managed and develop team of Customer Advocates and Lead Customer Advocates to meet operational goals; maximizing potential of each employee supervised
Transportation Router
LogistiCare / ModivCare
08.2018 - 09.2021
- Scheduled, Routed and dispatched advance notice, short notice and real-time trip recovery request
- Worked closely with transportation providers to address and resolve transportation issues.
- Assign reservations to network providers to ensure that vehicle resources were used most to meet client demand
Provider Credential Coordinator
LogistiCare
11.2017 - 07.2018
- Managed transportation providers company vehicles, maintenance, and insurance. Managed driver compliance and background checks.
- Enforce compliance and took action when necessary
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Claims Specialist
LogistiCare
08.2016 - 11.2017
- Processed billing information, and handling gas reimbursement payment to ensure member was being reimbursed for their non-emergency medical transportation claims
- Resolve problems with transportation provider billing invoice forms
- Partner with Fraud and Abuse department
Customer Service Representative
LogistiCare
03.2016 - 08.2016
- Scheduled, modified, and canceled member reservations, while ensuring all relevant information was correct
- Answered inquiries from Members, Medical Facilities, Transportation Providers and Health Plans
- Worked with other departments to quickly address real-time issues
Freight Supervisor
Home Depot
03.2016 - 06.2016
- Originated and implemented operational processes and procedures, amplifying productivity.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Oilfield Construction
Richards Hot Oil & Lease Service
Giddings, TX
01.2012 - 03.2016
- Followed instructions and safety protocols while operating machinery and equipment.
- Performed manual operating and maintenance duties in compliance with company quality standards.
- Assisted with rigging and installation of production equipment, pumps and pipes.
Skills
- Customer Experience
- Transportation Management
- Complex Problem-Solving
- Strong Telephone Etiquette
- High-Volume Environments
- Self-Motivated
- Analytical and Critical Thinking
- Microsoft Office
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Transportation Supervisor - Modivcare
10.2021 - 02.2023
Transportation Router - LogistiCare / ModivCare
08.2018 - 09.2021
Provider Credential Coordinator - LogistiCare
11.2017 - 07.2018
Claims Specialist - LogistiCare
08.2016 - 11.2017
Customer Service Representative - LogistiCare
03.2016 - 08.2016
Freight Supervisor - Home Depot
03.2016 - 06.2016
Oilfield Construction - Richards Hot Oil & Lease Service
01.2012 - 03.2016