Jose Parra

Responsibilities:

• Developed the formation, integration, and ongoing management and oversight of Security, Lifeguards, EMT, EVS, Facilities, Engineering and Park Services across the property.
• Reestablished operations following a five-year closure, including the design and implementation of departmental plans, budgets, licenses, permits, inventories, and staffing from the ground up.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth

Key Achievements:

• Developed and managed startup budgets for multiple departments.
• Designed comprehensive staffing plans and standard operating procedures (SOPs) for various departments.
• Conducted extensive employee training programs and created detailed employee handbooks.
• Secured state licenses and permits, including:
• Private Security Employer (PSE) license to establish a Security department.
• Medical license for the EMT department.
• Oxygen provider permits.
• Fostered relationships with local government entities to ensure compliance and smooth operations.
• Delivered exceptional customer service and ensured adherence to labor laws.
• Managed human resources functions, including conflict resolution, staffing, and compliance.
• Built and maintained relationships with vendors and managed inventory effectively.

As the Director of Security, I was responsible for overseeing and managing all aspects of our organization’s security operations. This includes developing, implementing, and maintaining policies and procedures to ensure the safety and protection of our organization’s property, assets, and clients, with a year round team of 110+ Security Officers.

Key Responsibilities:

Leadership and Management:

• Directly oversee the recruitment, training, and scheduling of security personnel, ensuring optimal team performance.
• Manage and supervise security supervisors and officers, including responsibilities related to selection, scheduling, payroll, development, and ongoing support.
• Client Relations and Account Management:
• Maintain high levels of customer service with clients, property management companies, and other stakeholders.
• Manage profit and loss (P&L) statements, account retention, and employee retention.
• Oversee Homeowners Association (HOA) accounts, including meeting with HOA Board Members and Management Company Representatives to focus on risk management and contract retention.

Operational Oversight:

• Oversee or directly participate in the hiring process for all staff members.
• Ensure the safety and security of client assets and the welfare of employees.
• Develop and implement comprehensive training programs covering procedures, ethics, and integrity to improve operations while adhering to California State regulations and the Bureau of Security and Investigative Services (BSIS) standards.
• Training and Development:
• Train and develop both new and current employees, focusing on proper guest interactions and customer service skills.

• Led the security team at Two Bunch Palms Resort, a world-class resort destination under a Fortune 500 company.
• Supervised the accurate filing of reports, including incidents and accidents, ensuring adherence to all relevant protocols and regulations.
• Forecasted occupancy levels and developed schedules to maintain optimal occupancy, revenue, and labor ratios, contributing to the resort’s operational efficiency.
• Ensured staff compliance with local, state, and federal laws, fostering a secure and legally compliant environment.
• Conducted Continuous Development Initiative (CDI) training programs for all security personnel, enhancing team capabilities and readiness.
• Implemented and enforced proper arrest procedures, ensuring safety and compliance with legal standards.
• Provided comprehensive training on effective guest communication and superior customer service skills, enhancing the guest experience.
• Oversaw the development of precise report-filing techniques, ensuring thorough and accurate documentation of all security-related activities
• Addressed guest dissatisfactions with world class hospitality and customer service mannerism.
• Covered a wide array of Hospitality Management positions while participating in Manager On Duty (MOD) shifts.
• Addressed and ensured ontrack P&L's for the department and its forecast.