Jose Parra Casas

Coordinate training sessions and ensure that trainers are fully proficient with the product information. Manage the logistics required for the training process, including user accounts, equipment, and access. Ensure the development of trainers by providing feedback and coaching, and communicate progress and performance metrics of trainees to the client. Proactively provide the client with action plans to meet and exceed the goals set during the training period.

Instruct agents on what to do as well as how to improve their performance. Provide constructive and personalized feedback, and assist agents in identifying their strengths and areas for development. Guide agents through the learning process and support them in setting and achieving their goals. Foster a positive and supportive learning environment where agents feel comfortable asking questions, sharing insights, and learning from each other. Additionally, identify behaviors that need improvement, develop a coaching plan with specific SMART objectives, and monitor progress towards these goals.

Handling client calls requiring technical support related to internet domains and websites. After providing technical assistance, asking both open and closed questions to identify additional needs, and using a sales funnel to offer a product that could add value to their business.

Receiving and processing travel contract requests from bank executives, as well as analyzing vendor contracts for the bank.