Jose Pastrana
Longwood,FL
Summary
Experienced, results-driven regional manager with a strong background in team leadership, business management, and quality assurance. Recognized for assessing operations and identifying areas for improvement to achieve operational excellence. Excellent communication and conflict-management skills contribute to successful team dynamics. Currently seeking new professional opportunities for advancement.
Overview
20
20
years of professional experience
Work History
Regional Manager
Mister Carwash
02.2016 - 10.2024
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained high operational standards for 8 locations.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Managed a team of 24 direct reports, providing coaching and training to improve performance and exceed sales targets
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans. Monitored expenditure trends, proactively addressing financial issues with subledgers, budgets, profit & loss statements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Collaborated with senior leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
Detail Shop Manager
Bill's Carwash
03.2005 - 02.2016
- Boosted customer loyalty by consistently exceeding expectations in both service quality and timeliness of completion.
- Ensured consistent quality service by conducting regular inspections of completed work and addressing any issues promptly.
- Continually updated knowledge of industry trends, products, tools, techniques to ensure the delivery of top-notch services.
- Cultivated strong relationships with clients through excellent communication skills, attentive listening, and proactive problem-solving abilities.
- Enhanced team productivity by providing regular training on detailing techniques and product usage.
- Oversaw inventory, equipment maintenance and bay cleaning.
Education
Business Administration And Management
Seminole State College of Florida
Sanford, FLSkills
- Operational Excellence & Efficiency
- Financial Oversight
- Leadership Development
- Strategic planning and execution
- Goals and performance
- KPI Tracking
- Customer Relations
- Attention to Detail
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Regional Manager
Mister Carwash
02.2016 - 10.2024
Detail Shop Manager
Bill's Carwash
03.2005 - 02.2016
Business Administration And Management
Seminole State College of Florida
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