Jose Paternina
San Antonio,TX
Summary
Results-oriented professional with a proven track record of success in Many Different Industries. Known for strategic thinking, problem-solving, and effective communication, having consistently contributed to organizational growth and enhanced operational efficiency. Possessing a keen eye for detail and a commitment to excellence, well-versed in many different aspects in customer service, billing and invoicing and risk mitigation. As a motivated team player, I thrive in collaborative environments and am dedicated to driving optimal outcomes. Eager to leverage expertise and drive for success in any roll that is assigned to me.
Overview
9
9
years of professional experience
Work History
Risk Management Analyst
Wells Fargo
04.2023 - Current
- Reduced risk exposure by identifying and analyzing potential risks in business operations.
- Enhanced risk management strategies with the implementation of advanced analytical tools and techniques.
- Addressed operational risks by developing effective policies, procedures, and controls.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Invoice/Billing Specialist
Maximus
02.2021 - 03.2023
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Verified accuracy of accounts payable payments, resulting in low % reduction in payment errors and check reissues.
Business Sale Analyst
Charter Spectrum
05.2020 - 02.2021
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Lead Sales Consultant
Best Buy
04.2015 - 02.2020
- Increased sales revenue by building strong relationships with clients and providing customized solutions.
- Streamlined sales process for improved efficiency, resulting in a higher closing rate.
- Consistently exceeded monthly sales targets through proactive client engagement and upselling strategies.
- Mentored junior sales consultants to enhance their skills and boost team performance.
- Delivered exceptional customer service, leading to increased repeat business and referrals.
Education
Associate of Science - Computer Science
The University of Texas Rio Grande Valley
Edinburg, TX05.2020
High School Diploma -
Psja Southwest Early College High School
Pharr, TX05.2016
Skills
- Root Cause Analysis
- RMIS Systems
- Consumer Banking
- Invoice Processing
- Collections
- Risk Mitigation
- Workflow Analysis
- Business Development
- Quality Assurance
- Employee Training Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Risk Management Analyst
Wells Fargo
04.2023 - Current
Invoice/Billing Specialist
Maximus
02.2021 - 03.2023
Business Sale Analyst
Charter Spectrum
05.2020 - 02.2021
Lead Sales Consultant
Best Buy
04.2015 - 02.2020
Associate of Science - Computer Science
The University of Texas Rio Grande Valley
High School Diploma -
Psja Southwest Early College High School