JOSE PATLAN JR.
San Antonio,TX
Summary
Dynamic materials management professional with a proven track record in leadership, honed through service in the United States Navy Reserve. Demonstrates ability to enhance compliance and stakeholder relationships at Boeing, showcasing strong project coordination and influential communication skills. A results-oriented approach drives success across both military and corporate environments. Career aspirations include further leveraging expertise to optimize operational efficiencies.
Overview
12
12
years of professional experience
Work History
Tool Coordinator
Boeing
San Antonio, TX
07.2021 - Current
- In my current position, I ensure that the Boeing San Antonio site programs maintain compliance by following all tooling procedures as required to meet customer demands. To help achieve this, I conduct frequent audits of site program tool containers, and recommend corrective action. To manage audit deadlines, I track all audit progress by utilizing the EPES system, as well as a Microsoft Excel audit tracker spreadsheet.
- I am the lead for the San Antonio site AOG tooling program. This entails providing tooling support for offsite customer use and other Boeing sites across the globe. This role requires kitting of multiple tooling items in a warehouse environment, and tracking the movement of materials.
- As the program coordinator for C-17, I ensure that the program meets tooling requirements by attending daily Tier 3 meetings, and maintain frequent communication with the tool crib, team leads, management and Senior management personnel.
- To analyze data, I frequently utilize CribMaster software, Vipers, Overhead Request System (ORS) Microsoft Excel, and Microsoft Outlook.
- I am familiar with the Boeing property move form, Boeing shipping authorization form, and DD1149 shipping documentation.
- In this role, I have gained greater experience in influencing and building strong relationships with stakeholders and senior leaders across functions.
Commissioned Officer Ensign (O-1)
United States Navy Reserve
San Antonio, TX
03.2016 - Current
- Achieved Enlisted to Officer status when I was selected for a Direct Commission as a Naval Reserve Supply Corps Officer in October 2023.
- A Navy Supply Corps officer manages the supply chain for the U.S. Navy, ensuring that ships and other platforms have the equipment, parts, tools, and supplies they need.
- As a Fist Class Petty Officer (E-6), I served as the work center supervisor while deployed to the middle east from 2018-2019.
- I supervised the movement of incoming and outgoing supplies and base personnel on a daily basis.
- I frequently communicated with Army, Air Force, Navy, and Marine Corps personnel to ensure that all supply needs, and or requests were fulfilled.
- I coordinated the movement of incoming and outgoing C17 aircraft, F/A-18 aircraft, C-130 aircraft, and 747 aircraft.
- As the training Petty Officer for my department I created training material at the direction of senior leadership.
- Signed off on training qualification packages for 20 service members.
- As the department Career Counselor I helped managed service member's career development by conducting routine counseling.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Identified production concerns and worked with supervisors to understand and remedy situations.
Operations Support Clerk
San Antonio ISD
San Antonio, TX
09.2019 - 06.2021
- As the campus recruiting focal, I attended various district recruiting events such as Experience SAISD and Mini Fairs throughout the school year.
- I advertised and hosted virtual and in-person campus information nights for parents.
- I handled outbound and inbound communication in regard to student enrollment offers and acceptance.
- Monitored the School Mint website to track enrollment data.
- Created literature aimed towards recruitment.
- Assisted in campus marketing by handing out flyers at local businesses, hanging up banners along nearby intersections, and placing yard signs within target areas.
- Managed the campus website content by utilizing EZ Task Titanium software.
- While serving as the campus technology representative, I attended monthly meetings, and managed all campus technology. I handled supply purchases and inventory management for office operations and equipment maintenance.
- In an HR role, I handled payroll audits for campus staff, and helped to educate campus staff on any benefits offered by the district.
- Overall, I gained experience in executing strategies and managing projects that promote a culture of superior customer service and exceptional employee engagement.
Delivery Coordinator / Account Specialist
Alamo Music Center
San Antonio, TX
02.2014 - 09.2019
- This role required the utilization of business acumen and understanding.
- Set up delivery schedules, monitored progress and informed customers of any delays or changes.
- Engaged with customers regarding delivery and merchandise requests.
- Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
Customer Service Representative
CVS CareMark/Aetna
San Antonio, TX
05.2013 - 01.2014
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
Education
Master of Arts - Administrative Leadership
Angelo State University
San Angelo, TX12-2025
Bachelor of Arts - Communication
The University of Texas At San Antonio
San Antonio, TX05.2022
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX2020
Diploma -
Lanier High School
2007
Skills
- Leadership
- Materials management
- Supply chain management
- Logistics management
- Project coordination
- Data analysis
- Microsoft office
- Communication
- Employee engagement
- Marketing
- Public speaking
- Customer service
- Military experience
Security Clearance Level
Top Secret Security Clearance
Accomplishments
I currently serve in the United States Navy Reserve as a Commissioned Officer. I was selected for a Direct Commission as a Supply Corps Officer in October of 2023. My service began in March of 2016. I attended Navy Recruit Training Command, where I completed boot camp as an E-1 seaman recruit. I then completed my initial job training in Pensacola , FL at Naval Air Training Command in June of 2016. I completed a one-year deployment to the middle east from the dates of June 2018 - June 2019. While on deployment I supervised my work center which was Air operations. I held trainings for my department, wrote training material, signed off on qualifications packages, and managed the shop manning schedule for each shift.
Timeline
Tool Coordinator
Boeing
07.2021 - Current
Operations Support Clerk
San Antonio ISD
09.2019 - 06.2021
Commissioned Officer Ensign (O-1)
United States Navy Reserve
03.2016 - Current
Delivery Coordinator / Account Specialist
Alamo Music Center
02.2014 - 09.2019
Customer Service Representative
CVS CareMark/Aetna
05.2013 - 01.2014
Master of Arts - Administrative Leadership
Angelo State University
Bachelor of Arts - Communication
The University of Texas At San Antonio
Associate of Arts - Business Administration
San Antonio College
Diploma -
Lanier High School