Photoshop
Jose Pena
Houston,TX
Summary
Thorough Years of work experience with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
2
2
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Enviornmental Services
Corthall Healthcare
Houston, Texas
03.2019 - 05.2021
- Documented all changes and actions in computer-based tracking system.
- Facilitated maintenance team training procedures to align with company standards.
- Supervised 7 employees, including scheduling, training and performance monitoring.
Front and Back of House
Smashburger
Houston, Texas
05.2016 - 03.2018
- Fried, grilled and baked foods such as chicken, beef and vegtables.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Collaborated with customers to collect information about specific customer desires and dietary needs.
- Distributed food to team members with efficiency in high-volume environment.
Education
High School Diploma -
Victory Prep
Houston 01.2010 - 12.2012
Associate of Applied Science - Drafting And Design
ITT Tech
Houston, TX 01.2016 - 12.2018
Skills
Power tool proficiency
Blueprints and schematics
Troubleshooting ability
Customer Relationship Management
Diagnostics skill
Hand tool knowledge
Customer assistance
Written and verbal communication
Coaching and mentoring
Guest inquiries
Software
Microsoft applications
Multitasking
Stress management
Diagnostic
Timeline
Enviornmental Services
Corthall Healthcare
03.2019 - 05.2021
Front and Back of House
Smashburger
05.2016 - 03.2018
Associate of Applied Science - Drafting And Design
ITT Tech
01.2016 - 12.2018
High School Diploma -
Victory Prep
01.2010 - 12.2012