Jose Pena-Monterrosa
521 Bernini St. LV
Summary
Dynamic leader with a proven track record at WENEVADA (Wendys of Las Vegas), excelling in labor management and fostering team unity. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in financial management and staff development, achieving notable growth and productivity improvements.
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
District Manager
WENEVADA (Wendys of Las Vegas)
02.2021 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
General Manager
WENEVADA (Wendys of Las Vegas)
01.2008 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Food and Beverage Director
Grand Canyon Resort Corporation
01.2007 - 12.2007
- .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
- Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
- Maintained compliance with local health department regulations through regular staff training and facility inspections.
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
- Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
Education
Degree On Business Administration. (Financial - Financial Analysis
Universidad Jose Matias Delgado UCA
El Salvador06-1996
High School Diploma -
National Institute in El Salvador (Jose Damian )
El Salvador11-1990
Skills
- Leadership skills
- Leadership and team building
- Labor management
- Problem resolution
- Team player
- Sanitation standards
- Customer service
- Staff training
- Inventory control
- Customer relations
- Staff development
- Goal setting
- Verbal and written communication
- Cost control
- Financial management
- P&L management
- Action plans
- Decision-making
- Employee scheduling
- Food and beverage operations
- Recruiting and hiring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 staff members.
Certification
- Strategic Account Management Certification (SAMA) - Strategic Account Management Association.
Languages
English
Native or Bilingual
Timeline
District Manager
WENEVADA (Wendys of Las Vegas)
02.2021 - Current
General Manager
WENEVADA (Wendys of Las Vegas)
01.2008 - 01.2021
Food and Beverage Director
Grand Canyon Resort Corporation
01.2007 - 12.2007
Degree On Business Administration. (Financial - Financial Analysis
Universidad Jose Matias Delgado UCA
High School Diploma -
National Institute in El Salvador (Jose Damian )
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