Jose Penafiel
Orlando,FL
Summary
Waiter with 3+ years of experience, dedicated to delivering exceptional dining experiences in high-quality
establishments. Proficient in operating POS systems and various restaurant equipment, with a strong track
record of effectively upselling beverages, desserts, and appetizers. Committed to leveraging my extensive
knowledge and customer service skills to excel in the open server position and contribute positively to the team.
Capable of applying sales strategies to promote dishes and leadership experience for team members. Able to keep an organized environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
T-Mobile Third Party – Wireless Vision
02.2025 - Current
- Assisted customers in selecting devices and plans tailored to their needs, utilizing digital tools to showcase coverage and service benefits.
- Conducted hands-on demonstrations of devices and accessories, educating customers on advanced features and solutions.
- Consistently met and exceeded monthly sales targets by identifying customer needs and offering appropriate solutions.
- Worked closely with team members and management to resolve customer issues and enhance the in-store experience.
Server
Cooper's Chop House & Seafood
08.2023 - 02.2025
- Skilled in learning the restaurant’s wine stock to suggest appropriate pairings with appetizers and entrees, enhancing the overall dining experience.
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service and attention to detail.
- Performed sidework duties such as setting up and breaking down dining areas, same as BOH. Ensuring cleanliness and readiness for service.
Service Expo-Server
Vero Prime
07.2021 - 08.2023
- Perform food preparation duties such as assembling salads, appetizers, and cold dishes, portioning salads, and brewing coffee in fast- paced line kitchen.
- Assisted servers in delivering food to tables and addressing guest inquiries, enhancing overall dining experience and customer satisfaction.
- Strong collaborator, able to work effectively with kitchen staff and fellow servers to ensure seamless service.
Freezer Cooler Associate
Sam’s Club
06.2021 - 10.2023
- Efficiently managed inventory in freezer and cooler sections, ensuring products were properly rotated and expired items were removed, maintaining product quality and compliance with safety standards.
- Provided exceptional customer service by assisting members in locating products, answering inquiries, and resolving issues, enhancing the overall shopping experience.
- Adhered to strict safety protocols, conducted regular safety sweeps, and maintained cleanliness in all areas, ensuring a safe and sanitary environment for both staff and customers.
- Collaborated with team members to receive and stock merchandise, organize product displays, and handle returns, contributing to efficient store operations and a positive team dynamic.
Education
Bachelor’s - Organizational Management
Indian River State College
Fort Pierce, Florida10.2025
High School Diploma - undefined
Unidad Educativa Nuevo Mundo
02.2019
Skills
- POS Terminals ( aloha, SpotOne, HSI Profit Series)
- Effective organizational skills
- Bilingual in English and Spanish
- Working effectively with colleagues to achieve common goals and enhance customer service
Certification
- IB: International Baccalaureate
- English
- ITGS (Information Technology in a Global Society)
- NSLS: National Society of Leadership and Success
- Graduated
Timeline
Assistant Manager
T-Mobile Third Party – Wireless Vision
02.2025 - Current
Server
Cooper's Chop House & Seafood
08.2023 - 02.2025
Service Expo-Server
Vero Prime
07.2021 - 08.2023
Freezer Cooler Associate
Sam’s Club
06.2021 - 10.2023
High School Diploma - undefined
Unidad Educativa Nuevo Mundo
Bachelor’s - Organizational Management
Indian River State College