Jose Peralta Quintero
Lacey
Summary
Highly motivated and dedicated professional with a strong work ethic and unwavering commitment to excellence in all previous roles. Proven track record of exceeding expectations and consistently delivering high-quality results. Thrives on challenges and eagerly takes on new responsibilities. Unwavering determination and drive consistently lead to success, making me an invaluable asset to any team or organization.
Overview
7
7
years of professional experience
Work History
FOH Lead NL3
American Lake Conference Center
10.2024 - Current
- Leveraged front-of-house coordination skills to streamline operations, ensuring efficient service delivery and an enhanced guest experience.
- Demonstrated a commitment to exceptional guest experiences by proactively addressing concerns and maintaining high service standards.
- Supervised and trained front-of-house staff, fostering a collaborative and high-performing team focused on service excellence.
- Collaborated effectively with kitchen staff to synchronize service flow, ensuring seamless order execution and timely delivery.
- Ensured a smooth service flow by implementing optimized operational procedures, resulting in improved efficiency and guest satisfaction.
- Oversaw cleanliness and organization throughout the front-of-house, upholding a welcoming and hygienic environment for guests.
- Resolved guest complaints effectively and efficiently, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
- Skillfully maximized seating capacity while maintaining guest comfort and service quality, optimizing revenue generation.
- Diligently monitored service quality to ensure consistent adherence to brand standards, resulting in an enhanced guest experience.
Cook NA-06
American Lake Conference Center
01.2024 - 10.2024
- Prepared lunch and dinner menus, as well as special menus for in-house special events and catering.
- Inventory, label and rotate stock in all coolers and freezers.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Followed proper food handling methods and maintained correct food temperatures for high scores on health inspections.
- Maintained a hygienic kitchen with regular mopping, disinfecting of the workspace, and washing of utensils.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Prepared sandwiches, specialty items and custom orders to meet guest requests.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Maintained safe operations of food prep equipment to reduce complications and retain safety protocols.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
Full Time Shopper
Instacart
11.2020 - 08.2024
- Delivered groceries to customers in a timely, accurate, and friendly manner.
- Maintained knowledge of the store layout and shopped for orders using my phone.
- Used verbal communication skills to interact with customers while on deliveries.
- Followed all safety procedures when loading/unloading carts or trucks as well as following company policies regarding personal belongings at work stations.
- Completed online training modules before beginning shifts and completed any additional training required by management during employment period.
Material Handler / Forklift Driver
Scott’s Miracle Gro
10.2020 - 11.2021
- Kept materials fully stocked for material lines.
- Operated the forklift and assisted in transferring finished products.
- Verified documentation and condition of freight to ensure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Carried out day-to-day duties accurately and efficiently.
Cook
Primos Taco Shop
09.2019 - 10.2020
- Prepared vegetables, meats, and other ingredients according to recipes and kitchen guidelines.
- Operated kitchen equipment, such as slicers and grinders, to prepare ingredients for cooking.
- Followed proper sanitation and safety procedures to ensure food quality and prevent cross-contamination.
- Assisted in the training of new food prep staff.
- Assisted in taking orders and provided excellent customer service.
Cook
La Pasadita
09.2018 - 08.2019
- Managed food preparation, including grilling, frying, and assembling various items.
- Maintained cleanliness and organization in the kitchen area following food preparation safety guidelines.
- Maintained inventory control by monitoring supplies and conducting stock rotation.
- Ensured high-quality customer service.
Skills
- Customer service
- Ability to multitask
- Adaptable
- Food handling
- Neat clean and professional appearance
- Comfortable standing for long periods of time
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
LANGUAGES
English
Spanish
Timeline
FOH Lead NL3
American Lake Conference Center
10.2024 - Current
Cook NA-06
American Lake Conference Center
01.2024 - 10.2024
Full Time Shopper
Instacart
11.2020 - 08.2024
Material Handler / Forklift Driver
Scott’s Miracle Gro
10.2020 - 11.2021
Cook
Primos Taco Shop
09.2019 - 10.2020
Cook
La Pasadita
09.2018 - 08.2019
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