Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Jose Perez

Spring,USA

Summary

Enthusiastic and adaptable professional with a proven track record in sales, customer service, and event coordination, now transitioning into social media management. Skilled in fostering customer engagement, developing creative marketing strategies, and supporting promotional events. Bilingual in English and Spanish, with a strong aptitude for leveraging social media platforms to enhance brand visibility and drive customer loyalty. Dependable, proactive, and eager to bring innovative ideas to elevate Club Space’s digital presence.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Frontier Communications
09.2022 - Current
  • Delivered high-quality customer service via phone, email, and chat, handling inquiries, resolving issues, and maintaining positive customer relationships
  • Developed excellent communication skills, which translate well into creating engaging social media content and managing online community interactions

Sales Associate

Rolin Gloves Inc
Aguascalientes, Ags
05.2018 - 06.2020
  • Drove customer engagement and retention through relationship-building and personalized service, achieving high customer satisfaction scores
  • Introduced sales promotions and effectively communicated product information, improving overall brand awareness
  • Supported marketing initiatives by representing the brand at events and maintaining strong customer interaction, boosting brand visibility
  • Collaborated with teams to plan and execute store-wide promotions, including social media tie-ins to increase reach and sales

Social Media Intern

Rolin Gloves, Inc.
  • Assisted in developing social media content for various platforms (Instagram, Facebook, TikTok, etc.), increasing engagement through creative posts and community interaction
  • Managed content calendars and helped plan promotional campaigns for events

Head Barback

Ojos Locos Sports Cantina, LLC
Corpus Christi, TX
  • Enhanced customer experience through effective inventory management, ensuring seamless service during high-traffic hours
  • Developed skills in maintaining a clean and organized workspace, contributing to a positive customer environment
  • Supported bar promotions and events by ensuring adequate stock levels and assisting in customer service, learning the importance of timely content creation for event promotion

Barback

Twin Peaks Restaurants
Corpus Christi, TX
  • Assisted in creating a welcoming atmosphere by maintaining clean and stocked service areas, leading to improved customer satisfaction
  • Helped facilitate event-based promotions by assisting in venue preparation and customer support, gaining an understanding of how events and social media can interact to drive business

Education

HIGH SCHOOL DIPLOMA -

La Cueva High School
Albuquerque, NM
06.2019

Some College - Business Administration Program

Del Mar College
Corpus Christi, TX

Skills

  • Social Media Content Creation
  • Community Engagement & Customer Relations
  • Event Promotion & Marketing Campaigns
  • Digital Analytics & Reporting (basic)
  • Customer Service Excellence
  • Time Management & Task Prioritization
  • Call escalation
  • Product and service solutions
  • Complaint resolution

Languages

  • English, Fluent
  • Spanish, Fluent

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Frontier Communications
09.2022 - Current

Sales Associate

Rolin Gloves Inc
05.2018 - 06.2020

Social Media Intern

Rolin Gloves, Inc.

Head Barback

Ojos Locos Sports Cantina, LLC

Barback

Twin Peaks Restaurants

HIGH SCHOOL DIPLOMA -

La Cueva High School

Some College - Business Administration Program

Del Mar College

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Jose Perez