Jose Perez
Lodi,NJ
Summary
At Walmart, I enhanced customer satisfaction by expertly fulfilling online orders, demonstrating a blend of technical prowess in data entry and exceptional customer service. My ability to manage priorities and train peers, coupled with a commitment to quality and teamwork, drove significant improvements in order efficiency and customer experience.
Overview
1
1
year of professional experience
Work History
Walmart Digital Associate
Walmart
04.2023 - 07.2024
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
Education
High School Diploma -
Hackensack High School
Hackensack, NJ06-2022
Skills
- Machine learning
- Computer networking
- Virtualization technologies
- Customer service
- Active listening
- Data entry
- Flexibility
- team work
Languages
English
Native or Bilingual
Timeline
Walmart Digital Associate
Walmart
04.2023 - 07.2024
High School Diploma -
Hackensack High School
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