Jose Perez
Myrtle Beach,SC
Summary
Dedicated with skills to prioritize and multi-task in fast-paced working environment. Successfully worked as part of team to reach personal and business goals. Known for successfully handling and maintaining client's accounts.
Overview
22
22
years of professional experience
Work History
Preloader
United States Parcel Service
North Myrtle Beach, SC
10.2024 - 01.2025
- Adhered strictly to safety guidelines while operating material handling equipment inside the facility.
- Loaded and unloaded freight from trucks with a hand-truck or pallet jack.
- Unloaded containers from inbound trailers, sorted and staged the freight for further processing.
- Responded quickly to requests from supervisors regarding changes in order picking priorities.
- Organized incoming orders by SKU number, size, color for easy identification during pick and pack process.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Unloaded materials by hand or with equipment to help team meet work demands.
Cultivation Agent
JRDC
Lincoln, IL
11.2022 - 08.2023
- Set up and operated irrigation equipment.
- Thinned and pruned crops to verify proper sunlight and growth.
- Transplanted and labeled crops.
Customer Service Representative
Epiq Global
New York, NY
01.2018 - 10.2020
- Relayed customer feedback to cross-functional teams to improve products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
- Picked up and delivered projects to clients in a timely manner.
- Obtained and followed instructions for each individual project to be completed.
- Maintained safe driving record of continuing to operate a company vehicle.
- Inside sales-Upsell with existing customer projects.
- Report to management team weekly regarding opportunities.
Customer Service Representative
Document Technologies
Newark, NJ
06.2015 - 01.2018
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Delivered service and support to each client, paving way for future business opportunities.
- Picked up and delivered projects to clients in a timely manner.
- Obtained and followed instructions for each individual project to be completed.
Customer Service Representative
Merrill Corporation
Newark, NJ
11.2007 - 06.2015
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve any service issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Delivered excellent service and support to each client.
Warehouse Worker
Sears
York, PA
07.2003 - 09.2007
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Transported goods to designated areas within the warehouse facility.
- Maintained accurate inventory records using computerized tracking systems.
- Collaborated closely with other departments on special projects as needed.
- Inspected incoming shipments for damage or discrepancies.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Organized warehouse space for efficient storage of products.
- Processed returns of defective merchandise as required.
- Followed established guidelines for picking orders accurately.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Staged and sorted multiple types of products for loading.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
High School Diploma -
Linden High School
Linden, NJ06.2001
Skills
- Report generation
- Report creation
- Route management
- Problem-solving abilities
- Inbound and Outbound Calling
- Quality assurance controls
- Adaptive team player
- High-energy attitude
- Customer relations
- Product organization
- Microsoft Excel
- Microsoft Outlook
- CRM Software
- Building rapport
Timeline
Preloader
United States Parcel Service
10.2024 - 01.2025
Cultivation Agent
JRDC
11.2022 - 08.2023
Customer Service Representative
Epiq Global
01.2018 - 10.2020
Customer Service Representative
Document Technologies
06.2015 - 01.2018
Customer Service Representative
Merrill Corporation
11.2007 - 06.2015
Warehouse Worker
Sears
07.2003 - 09.2007
High School Diploma -
Linden High School
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