Summary
Overview
Work History
Education
Skills
Timeline
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Jose Perez

Queens

Summary

Dynamic and detail-oriented professional with a proven track record in quality assurance, operational risk management, and cross-functional collaboration. Expertise in identifying process improvements and enhancing control frameworks while effectively bridging the gap between business needs and technical solutions. Committed to delivering innovative digital products, leveraging strong skills in stakeholder management, Scrum methodologies, and product lifecycle execution to drive success. A results-driven approach ensures alignment with organizational goals and fosters continuous improvement across teams.

Overview

3
3
years of professional experience

Work History

Quality Assurance Analyst

Citi
03.2024 - Current
  • Execute quality assurance testing for the Manager's Control Assessment (MCA) documentation.
  • Collaborate with First Line Unit stakeholders to deliver QA assessments including planning, execution, and reporting.
  • Identify process gaps and recommend enhancements to strengthen control frameworks.
  • Manage QA portfolio and present findings to senior leadership for continuous improvement.

AVP Product Owner (Operational Risk Sr Analyst)

Citi
07.2023 - 03.2024
  • Gathered requirements and translated them into actionable user stories and acceptance criteria.
  • Utilized Jira to manage backlogs and ensure clear communication between development and business teams.
  • Led Scrum ceremonies to ensure effective sprint execution.
  • Implemented new system functionalities aligned with evolving business needs.
  • Developed and implemented strategic initiatives to improve customer experience and satisfaction.

Production Support Analyst

Citi
01.2023 - 05.2023


  • Analyzed production support issues to ensure timely resolution and maintain system performance.
  • Implemented preventative measures including system updates, patching, and security enhancements.
  • Collaborated with cross-functional teams to identify process improvements and enhance operational efficiency.

Education

Associate of Applied Science - Internet Information and Technology

Queensborough Community College
New York, NY
05.2023

Skills

  • Quality Assurance & Control Testing
  • Risk Assessments & Mitigation
  • Scrum & Agile Methodologies
  • Stakeholder Relationship Management
  • Product Ownership & Backlog Management
  • Problem Identification & Resolution
  • Web Development (HTML, CSS, JavaScript)
  • Python & Data Analysis

Timeline

Quality Assurance Analyst

Citi
03.2024 - Current

AVP Product Owner (Operational Risk Sr Analyst)

Citi
07.2023 - 03.2024

Production Support Analyst

Citi
01.2023 - 05.2023

Associate of Applied Science - Internet Information and Technology

Queensborough Community College

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