Jose Perez
Corona,United States
Summary
I am applying for the position of Supervisor - Enhance Care Management that you advertised through the Neighborhood Community Health job website. Your position requires skills in various types of healthcare administrative processes. My Bachelor’s Degree in Healthcare Management would meet and complement these processes. Dedicated department manager with undeniable service, employee development, and interpersonal skills. Boasts more than 19 years of experience overseeing complex department management tasks. In addition, my background and career goals match your job requirements well. Neighborhood Community Health has an excellent reputation, not only for their healthcare service, but also as an employer. I am confident that I would make a lasting contribution to your service line and to the organization. References are available upon request. To reach me for an interview, please contact me at my cell phone or via email. Thank you for your consideration. I look forward to hearing from you.
Overview
27
27
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Anaheim, CA
10.2005 - 04.2025
Department Manager
Kaiser Permanente
Irvine, CA
09.2020 - 12.2020
- performed corrective actions in the Labor and partnership model.
- conducted employee evaluations
- daily rounding with physicians and staff and address all staff concerns and suggestions.
- address time off request by either approving or declining time off. also, facilitated annual vacation.
- process FMLA for employees.
- conducted on boarding with new employees and physicians.
- performed/address payroll.
- created new position for back office and administrative office at the finance department.
- meet with senior leadership regarding proactive encounters targets goals for the department and service line.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Balanced workloads to meet targets without overtaxing employees.
- Prepared weekly schedules to verify proper floor coverage within Union guidelines.
- Employed process improvement initiatives within department.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Followed safety protocols and company processes and procedures.
- Supervised 30 full-time and 8 part-time employees.
- Calculated expenses and overhead to remain profitable and competitive.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with staff on a morning huddles to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Demonstrated excellent communication skills in resolving product and members complaints.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models (ADIET).
- Led staff meetings for team of 30 to communicate direct booking (Referrals to sub-specialty) directives.
Marine Corp Sargent
U.S. Marine Corps
Camp Pendleton South, CA
03.1998 - 03.2006
- Commanded more than 20 arms combat patrols on foot and in vehicles.
- Formulated and led unit through offensive operations, including organizing mortar assaults and tasking assault units.
- Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
- Supervised and coordinated infantry unit logistics, including maintenance, transportation and supplies.
- Oversaw realistic training and military education planning and administration.
- Supervised and delegated medical care and transport of casualties.
- Coordinated handling of suspected enemy personnel.
- Maintained critical communication in electronic warfare environment.
- Coordinated all infantry logistics including locations, communications and camouflaging.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Bachelor of Science - Health Care Management
California State University - Dominguez Hills
Carson, CA12.2020
Associate of Science - Natural Sciences
East Los Angeles College
Monterey Park, CA12.2016
Skills
- Expert in Health Connect (EPIC)
- Mainframe
- Radiology System (RIS)
- Microsoft Onenote
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
- Microsoft Office365
- Microsoft Teams and Skype
- Microsoft Zoom
- Training and Mentoring
- Work Planning and Organization
- Staff Hiring and Retention
- Scheduling and Coordinating
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Cost Control
- Work Planning and Prioritization
- Performance Management
- Regulatory Standards
- Employee Development
- Administration and Reporting
- Customer Service
- Cost Planning
- Team Supervision
- Motivational Leadership
- Safety and Security
- Performance Tracking and Evaluation
- Documentation and Reporting
- Problem-Solving
- Goal Setting
- Consensus Building
- Complex Problem Solving
- Recruitment and Hiring
- Team Building
- Managing Operations and Efficiency
- Verbal and Written Communication
- Onboarding and Orientation
- Medication Administration
- Patient Relations
- Cleaning and Organizing
- Treatment Room Preparation
- Time Management
- Check-In and Check-Out Procedures
- Clear Communication
- Appointment Scheduling
- Operating EKG Equipment
- Documentation Procedures Expert
- Proper Sterilization Techniques
- Examination Preparation
- Charting Expertise
- Multi-line Telephone System Operation
- Critical Thinking
- HIPAA Compliance
- Supply Management
- Decision Making
Languages
Spanish
Native/ Bilingual
Affiliations
- Achieved Deans list throughout the Healthcare Management program at California State University Dominguez Hills.
Timeline
Department Manager
Kaiser Permanente
09.2020 - 12.2020
Medical Assistant
Kaiser Permanente
10.2005 - 04.2025
Marine Corp Sargent
U.S. Marine Corps
03.1998 - 03.2006
Bachelor of Science - Health Care Management
California State University - Dominguez Hills
Associate of Science - Natural Sciences
East Los Angeles College