Jose Perez
Summary
Dynamic Store Manager with extensive experience at Safeway, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales through strategic merchandising and employee training. Skilled in problem-solving and fostering a positive work environment, resulting in improved customer satisfaction and repeat business.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Store Manager
Safeway
12.1988 - 10.2025
- Led daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
- Analyzed sales data to identify trends, driving merchandising decisions and promotions.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Developed training programs for new hires to enhance productivity and service quality.
- Collaborated with corporate teams to align local marketing strategies with brand objectives.
Assistant Manager
Safeway
01.2011 - 01.2012
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Implemented inventory management systems to streamline stock tracking and reduce discrepancies.
- Analyzed sales data to identify trends and inform strategic decisions for promotions and product placement.
- Coordinated staff schedules to optimize coverage during peak hours, improving customer satisfaction rates.
- Led initiatives to improve operational efficiency, resulting in reduced waste and increased productivity.
- Collaborated with upper management on strategic planning efforts to align store goals with corporate objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
North Monterey County High School
Castroville, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Store merchandising
- Employee training
- Team building and leadership
- Team motivation
- Policies and procedures
- Leadership development
- Store displays
- Employee scheduling
- Payroll management
- Customer response
Accomplishments
Four time "presidential golden award" for customer service
all "green" health department audits on food safety
all "green" audits on eclolab food and safety audits
Certification
- currant California food handlers food safety certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Safeway
01.2011 - 01.2012
Store Manager
Safeway
12.1988 - 10.2025
High School Diploma -
North Monterey County High School