Jose Perez-Molina
Delray Beach
Summary
Bilingual litigation paralegal (English/Spanish) and notary public with expertise in drafting motions, filing in state and federal courts, and supporting trial preparation. Skilled in client communication, case management, and legal research. Recognized for organizational efficiency, strong interpersonal skills, and the ability to work under pressure to achieve positive case outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Litigation Paralegal
Bernstein Polsky
Boca Raton
01.2022 - Current
- Communicated with clients, opposing counsel, court staff, and insurance adjusters.
- Coordinated scheduling of 50+ mediations, depositions, and hearings annually, ensuring timely case progress.
- Conducted client interviews and collected relevant information to assess case merits.
- Assisted in the retrieval of medical records and bills from various health care facilities.
- Filed court documents, such as motions, notices, and orders, within both state and federal court.
Customer Service Specialist
Chewy
Hollywood
06.2020 - 11.2021
- Facilitated communication between customers and the customer service team.
- Maintained good composure when dealing with unhappy clients.
- Problem solved and remedied situations in less-than-ideal circumstances.
- Resolved 40+ customer cases daily via phone, email, and live chat, maintaining a 95% satisfaction rating.
Consumer Outreach Agent / Certified Vacation Planner
Celebrity Cruises, Inc.
Miami
09.2019 - 05.2020
- Advised guests in booking cruises, flights, hotels, transfers, dining, and shore excursions in various ports and destinations around the world.
- Maintained sales composure and mentality when dealing with unhappy guests.
- Performed call-outs to guests to process workflows for refunds or cancellations.
- Exceeded sales and customer service goals by 10% through effective booking, upselling, and client relations.
Manager
Smoothie King
Miami
11.2017 - 07.2019
- Managed South Florida's #1 sales-performing location, overseeing a staff of 15.
- Deposited and accounted for weekly finances and payroll.
- Inventory management.
- Served as a friendly, hardworking, and punctual employee and manager.
Judicial Intern
Centro Judicial De Bayamon
Bayamon
06.2017 - 08.2017
- Aided a number of judges.
- Conducted legal research, drafted memorandums, and identified key issues in civil and criminal cases while assisting multiple judges.
- Identified key issues and arguments in various civil and criminal matters.
- Attended federal and state court proceedings.
Education
Master's - Legal Studies
Arizona State University
Tempe, AZ10.2025
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL04.2019
Skills
- Adaptability
- Legal research
- Legal writing
- Westlaw
- Interpersonal communication
- Microsoft Office
- Ability to work in a team
- Multitasking skills
- Complex problem solving
- Customer service
- Ability to work under pressure
- Leadership skills
- Time management skills
- Document preparation
Certification
- Contract Law, Harvard Law Online, 08/2023
- Notary Public, State of Florida, 02/2022
- Paralegal Certification, Florida Gulf Coast University, 08/2021
- Pre-Law Certificate, Florida International University, 04/2019
Languages
- English, Native speaker
- Spanish, Native speaker
Organizations/Clubs
- Brother and Executive Council Social Chair, Phi Alpha Delta Pre-Law Fraternity International, 03/2017-04/2019
- Master Judge, Antique Automobile Club of America, 10/2012- Present
Timeline
Litigation Paralegal
Bernstein Polsky
01.2022 - Current
Customer Service Specialist
Chewy
06.2020 - 11.2021
Consumer Outreach Agent / Certified Vacation Planner
Celebrity Cruises, Inc.
09.2019 - 05.2020
Manager
Smoothie King
11.2017 - 07.2019
Judicial Intern
Centro Judicial De Bayamon
06.2017 - 08.2017
Master's - Legal Studies
Arizona State University
Bachelor of Science - Criminal Justice
Florida International University