JOSE PINA
Orlando,FL
Overview
24
24
years of professional experience
1
1
Certification
Work History
Estimator
Gerber Collision & Glass
Orlando, FL
01.2022 - Current
- Implemented process improvements to increase the efficiency and accuracy of the estimation department by communicating with clients and insurance companies thoughout the repair process
- Reviewed and analyzed vehicle damage to determine repair costs.
- Managed a heavy workload of ongoing cases using strong organizational, time management, and collaboration skills.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Evaluated different repair methodologies to create collision estimates for damages using the DRP system.
- Conducted a final quality control check of vehicles prior to customer delivery.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Utilized specialized computer software programs to generate reports and estimates.
Over the Phone Interpreter/Document Translator
Certified Language International, LLC
Portland, OR
01.2022 - 12.2022
- Trained new interpreters on best practices for providing accurate translations over the phone.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Proofread, edited, and revised translated documents.
- Delivered real-time, accurate oral translations and interpretations for clients and provided tech supports for pc hardware and software installations
OWNER
JCP Enterprises, LLC
Orlando, FL
01.2020 - 01.2022
- Auto Damage Appraisal Services and Notary Services.
- Writing auto body estimates for different auto body shops and following up with insurance companies to determine the repair versus replacement of parts.
- Developed and implemented cost-saving measures for these auto body shops to reduce overhead expenses.
- Coordinated with insurance companies to ensure timely payment for services rendered by the represented auto body shops.
- Write estimates and inspect vehicle repairs for quality control during the entire repair process and prior to customer delivery.
- Drafted motions, briefs, and other legal immigration documents such as petition for alien relative, applications to register permanent residence, applications for employment authorization, applications for naturalization, etc
- Prepared USCIS petitions, affidavits of support for immigrants applying for permanent residence status.
- Maintained up-to-date knowledge of immigration regulations and policies by attending workshops, seminars, and other educational offerings.
- Initiated and maintained contact with USCIS officials to track potential delays or problems in application processing and kept clients informed.
PRODUCTION MANAGER/ESTIMATOR
CV Auto Body Repair, LLC
01.2016 - 01.2018
- Completed quality appraisals of damaged vehicles to restore them to their pre-damage condition and provided technical advice on vehicle repair and parts costs while scheduling jobs according to shop capacity.
- Responsible for managing, coordinating, and making critical decisions regarding the repair process for the customers.
- Completed a detailed summary of damages and estimated the cost of repair.
- Developed strategies to increase profitability and efficiency in the shop.
ASSISTANT PROPERTY MANAGER
Winn Residential Management
Boston, MA
01.2008 - 01.2009
- Day-to-day operations of 10 multi-family rental properties around the Boston area include management of rent, tenants, property maintenance and repairs, landlord-tenant laws, keeping property records, researching, and contacting potential tenants, and arranging for building maintenance.
- Setting and collecting rents, screening tenants, overseeing property maintenance, and meeting with tenants to resolve complaints.
- Ensured compliance with all applicable laws related to fair housing practices.
- Managed day-to-day activities involving tenants, subcontractors, and property management.
- Organized community events to foster positive relationships among residents.
- Met with clients to negotiate management and service contracts.
REPAIR/CALIBRATION ENGINEERING TECHNICIAN
General Electric Corporation
N. Billerica, MA
01.2001 - 01.2007
- Calibrated and repaired humidity, temperature-sensing products, and flow meters are used in a variety of fields: aviation, hospitals, and manufacturing.
- Provided years of technical support on the phone and in person to customers with calibration issues.
- Prepared manufacturing documentation, such as the Failure Analysis Report, required by customers.
- Troubleshot problems associated with instrumentation performance prior to performing calibrations.
- Interacted with customers for items requiring repair or calibration and fully explained results.
- Traveled to client sites to complete repairs and calibrations.
- Trained personnel on proper maintenance and usage of calibrated equipment.
- Maintained calibration database records accurately reflecting the current condition of all instruments calibrated.
- Satisfied customers through completion of calibration services within expected timeframes.
Education
PC Technician -
RETS TECHNICAL INSTITUTE
Boston, MA01.2009
Master - Business Administration
UNIVERSITY OF PHOENIX – BURLINGTON CAMPUS
Boston, MA05.2008
Auto Damage Appraiser -
NORTHEASTERN UNIVERSITY
Boston, MA02.2003
Bachelor of Science - Mechanical Engineering Technology
OKLAHOMA STATE UNIVERSITY
Stillwater, OK12.1997
Skills
- Operational Management
- Proficient in Insurance Claims Negotiations
- QuickBooks
- Experienced with Microsoft Office Suite
- Auto Estimating Proficiency: CCC One, Mitchell estimating and Audatex
- Cross-Cultural Interpretation
- Accurate Written Translation
- Notary Public for Immigration Matters
- Bilingual Communication Skills
Certification
- Auto Damage Appraiser
- Notary Public
- PC Technician
- FL Claims Adjuster License 6-20
- I-Car Gold Certified
- Cerificate in Principles of Project Management
- Bilingual.
References
Available upon request
Languages
- Portuguese
- Spanish
Timeline
Estimator
Gerber Collision & Glass
01.2022 - Current
Over the Phone Interpreter/Document Translator
Certified Language International, LLC
01.2022 - 12.2022
OWNER
JCP Enterprises, LLC
01.2020 - 01.2022
PRODUCTION MANAGER/ESTIMATOR
CV Auto Body Repair, LLC
01.2016 - 01.2018
ASSISTANT PROPERTY MANAGER
Winn Residential Management
01.2008 - 01.2009
REPAIR/CALIBRATION ENGINEERING TECHNICIAN
General Electric Corporation
01.2001 - 01.2007
- Auto Damage Appraiser
- Notary Public
- PC Technician
- FL Claims Adjuster License 6-20
- I-Car Gold Certified
- Cerificate in Principles of Project Management
- Bilingual.
PC Technician -
RETS TECHNICAL INSTITUTE
Master - Business Administration
UNIVERSITY OF PHOENIX – BURLINGTON CAMPUS
Auto Damage Appraiser -
NORTHEASTERN UNIVERSITY
Bachelor of Science - Mechanical Engineering Technology
OKLAHOMA STATE UNIVERSITY
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