Jose Pineda
Cicero,IL
Summary
Dynamic Customer Service Lead with a proven track record at Dunkin' Donuts, excelling in client engagement and team training. Enhanced customer satisfaction through effective issue resolution and established strong client relationships, driving repeat business. Skilled in payment processing and adept at fostering team performance for optimal results.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Dunkin' Donuts
08.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Greeted customers and listened closely to problems described to determine solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Js. Morton High School
Cicero, IL06-2023
Skills
- Payment processing
- Cash handling
- Business writing
- Account management
- Order management
- Team training and development
- Client engagement
- Staff training
- Stock management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Lead
Dunkin' Donuts
08.2023 - Current
High School Diploma -
Js. Morton High School
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