Jose Pinzon Cepeda
Paterson,NJ
Summary
Dynamic and highly reliable bartender with extensive experience at Made in Miami, recognized for enhancing customer satisfaction through exceptional service and innovative cocktail creations. Proven ability to manage cash transactions accurately while fostering a positive team environment. Skilled in multitasking and handling high-pressure situations, ensuring seamless event execution and memorable guest experiences.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
4
4
years of professional experience
Work History
Bartender
Made in Miami
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Event Bartender
Royalty Event Services
07.2023 - Current
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
Event Bartender
Kosher Barrique
07.2023 - Current
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.
Head Bartender
Cantina 46 NJ
03.2023 - 12.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Event Bartender
Hamilton Farm Golf Club
09.2022 - 12.2023
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
Head Bartender
Agave Cocina Mexicana
09.2022 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Banquet Bartender
Reichenbach Hall
04.2021 - 09.2022
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
Managing Bartender
Cristales Bar
05.2021 - 08.2022
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
Education
TIPS On-premise Alcohol Server Training - Hospitality
Tips 360
Online12-2023
Bartender - Bartender
Famous Bartender
Newark05-2021
No Degree - Bartender
Diageo Academy
Online09-2019
BARTENDER - Bartender
SENA
Bogota, Colombia12-2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Customer service expertise
- Cleanliness and hygiene
- Handling difficult customers
- Cash register operation
Accomplishments
- Implemented procedures that reduced wasted stock by 20%.
- Improved team productivity with morale-boosting incentives.
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Bartender
Made in Miami
01.2024 - Current
Event Bartender
Royalty Event Services
07.2023 - Current
Event Bartender
Kosher Barrique
07.2023 - Current
Head Bartender
Cantina 46 NJ
03.2023 - 12.2023
Event Bartender
Hamilton Farm Golf Club
09.2022 - 12.2023
Head Bartender
Agave Cocina Mexicana
09.2022 - 03.2023
Managing Bartender
Cristales Bar
05.2021 - 08.2022
Banquet Bartender
Reichenbach Hall
04.2021 - 09.2022
TIPS On-premise Alcohol Server Training - Hospitality
Tips 360
Bartender - Bartender
Famous Bartender
No Degree - Bartender
Diageo Academy
BARTENDER - Bartender
SENA
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