Jose Pizano
Vancouver
Summary
Dynamic Case Manager with extensive experience at Home and Community Services, excelling in crisis management and data analysis. Proven track record in interdisciplinary collaboration, successfully implementing care plans and advocating for clients' rights. Adept at resource management, ensuring clients receive essential services and support in complex environments.
Overview
12
12
years of professional experience
Work History
Case Manager, SSS3
Home and Community Services
07.2021 - Current
- In person and via remote: administered, managed, reviewed, and implemented CARE assessments in both residential and in home settings, managed client/provider’s needs.
- Coordinated with state and local agencies to effectively address needs of target population, ensuring access to essential services.
- Experience working with target population living in various settings (SNF, AFH, ALF, In-home) to find secure placement, implement personal care services and promote Medicare waiver programs.
- Collaborated with SHPCs and program managers at state and local offices to troubleshoot complex cases and develop tailored personal care plans.
- Coordinated with individual providers, personal care agencies, CCG agencies, medical and mental healthcare providers, and array vendors to efficiently deliver goods and services to clients.
- Collect and interpret data utilizing CARE, ACES, Provider 1, and Barcode platform.
- Mentored new HCS colleagues on how to conduct CARE assessments, communicate with the various departments (HCS, CSO, PBS, DDA, APS, RCS).
Investigator
Adult Protective Services
07.2018 - 07.2021
- Investigated reports of abuse or neglect in accordance with state guidelines.
- Conducted interviews with alleged victims and perpetrators in highly volatile environments utilizing effective means of communication.
- Coordinated with law enforcement to facilitate thorough investigations of criminal activity.
- Communicated with city and county law enforcement to evaluate crisis situations.
- Collaborated with state and local agencies (HCS, DDA, RCS) to enhance service delivery for alleged victims and their families.
- Organized and prioritized cases based on safety and urgency.
- Staffed cases with APS supervisors, internal departments, and external agencies to include primary care providers and urgent care facilities.
- Collaborated with community agencies to develop service plans for clients.
- Documented case findings and prepared detailed reports for legal purposes.
- Provided training to staff on best practices for client interaction and safety.
- Advocated for clients' rights, ensuring access to essential services and resources.
Case Manager
Aging and LONG-TERM Care, Area on Aging
08.2014 - 06.2018
- Administered and modified CARE assessments in home and at SNFs, developed care plans, managed case load of clients and their providers, collaborated with DSHS financial department to ensure clients maintained financial eligibility.
- Conducted assessments to determine clients' needs and available resources.
- Facilitated communication among clients, families, and healthcare providers to enhance understanding of care plans.
- Connected clients with appropriate medical personnel and authorities for further assistance.
- Provided referrals to appropriate health care providers or other community resources.
- Assisted clients with applications for government benefits, including Medicaid and Social Security Disability Insurance, to secure necessary support.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Addressed conflicts by facilitating discussions in-person, via phone, and through written messages.
Education
Master’s Degree - Psychology
Grand Canyon university
AZ04-2019
Bachelor’s degree - Interdisciplinary Studies – Psychology
central washington university
WA03-2010
Medical assistant certificate - Medical assistant certification
San Antonio College
TX06-2005
Personnel Administration School - Personnel Clerk Course
Camp Johnson
NC11-2000
Skills
- Clinical expertise
- Case documentation
- Client advocacy
- Resource management
- Data analysis
- Data visualization
- Cross-functional teamwork
- Interdisciplinary collaboration
- Prioritization
Languages
Spanish
Professional
Timeline
Case Manager, SSS3
Home and Community Services
07.2021 - Current
Investigator
Adult Protective Services
07.2018 - 07.2021
Case Manager
Aging and LONG-TERM Care, Area on Aging
08.2014 - 06.2018
Master’s Degree - Psychology
Grand Canyon university
Bachelor’s degree - Interdisciplinary Studies – Psychology
central washington university
Medical assistant certificate - Medical assistant certification
San Antonio College
Personnel Administration School - Personnel Clerk Course
Camp Johnson