Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jose Plata

Wauchula,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales, Marketing and Bids

ACS Construction and Services
Wauchula, FL
12.2023 - Current
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated with sales teams to develop targeted campaigns that drive sales growth.
  • Promoted company programs, warranty sales and seasonal promotions to boost sales.
  • Consistently exceeded monthly sales targets by utilizing effective sales strategies.
  • Developed sales strategies and presented sales presentations to clients.
  • Informed clients of current sales promotions to boost sales.
  • Exceeded sales goals.
  • Negotiated contracts with distribution and sales centers, increasing sales and establishing outlets.
  • Promoted products through effective sales techniques, resulting in increased sales figures.
  • Maintained accurate records of all sales activities including sales calls, presentations, closed sales.

COO

Synthetic Stone and Light
Charlotte, NC
02.2022 - 10.2023
  • Managed customer service policies, procedures, and standards to maximize customer satisfaction.
  • Monitored inventory levels by tracking product sales and identifying areas of improvement.
  • Negotiated contracts with suppliers and vendors for goods or services at competitive rates.
  • Implemented safety protocols in accordance with OSHA regulations to protect employees from harm.
  • Collaborated with other co-owners and operators to develop long-term objectives that align with company goals.
  • Created detailed budgets that accurately tracked income and expenses over a given period of time.
  • Resolved conflicts between staff members while ensuring compliance with all applicable laws.
  • Oversaw staffing levels, schedules, payroll processing, benefits administration, and employee relations.
  • Recruited, trained, evaluated, coached, mentored, disciplined, promoted, demoted employees as appropriate.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Determined pricing for products or services based on costs and competition.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted daily sales analysis to adjust sales strategies and meet targets.
  • Consistently exceeded monthly sales targets by utilizing effective sales strategies.
  • Developed sales strategies and presented sales presentations to clients.
  • Monitored performance targets and sales metrics of sales team to monitor productivity.
  • Attended sales meetings to discuss strategies for increasing sales volume.
  • Exceeded sales goals.
  • Developed and implemented new sales strategies to increase commercial sales growth.
  • Documented sales transactions and prepared targets for future sales.

COO

synthetic art and design
Raleigh, NC
04.2019 - 01.2022
  • Developed plans for expanding business operations into new markets domestically and internationally.
  • Established policies and procedures to ensure compliance with local, state, and federal regulations.
  • Reviewed employee performance evaluations regularly for accuracy and fairness.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Oversaw customer service activities to ensure quality standards were met or exceeded.
  • Monitored expenses closely to stay within allocated budgets for each project and initiative.
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Implemented new technologies to streamline processes and improve efficiency.
  • Collaborated with other co-owners on strategic decisions related to the company's growth plan.
  • Ensured that all safety protocols were followed at all times within the workplace.
  • Recruited, trained, evaluated, and supervised staff members across multiple departments.
  • Maintained a comprehensive knowledge of industry developments and competitive landscape.
  • Developed strategies for increasing customer loyalty and satisfaction.
  • Ensured compliance with relevant laws, regulations and industry standards.
  • Created marketing campaigns to promote products and services.
  • Coordinated special events such as product launches or promotional campaigns.
  • Negotiated contracts with vendors and suppliers to secure the best terms possible.
  • Built relationships with key stakeholders such as clients, partners, investors.
  • Conducted market research initiatives to identify trends in consumer behavior.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Established company to fill market gap, connecting customers directly with products.
  • Oversaw the recruitment, training, and development of staff to build a high-performing team.
  • Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
  • Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.
  • Oversaw facility maintenance and upgrades to ensure a safe and efficient working environment.
  • Reviewed and approved contracts and agreements to protect company interests and ensure compliance with regulations.
  • Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Mitigated business risks by working closely with staff members and assessing performance.

COO

Plata Designs llc
Raleigh, NC
01.2010 - 04.2019
  • Supervised the executive team, providing guidance on operational decisions.
  • Negotiated contracts with vendors and suppliers to reduce costs while maintaining quality standards.
  • Assisted in budgeting process by evaluating costs and allocating resources appropriately.
  • Coordinated recruitment activities such as job postings and interviewing prospective candidates.
  • Built relationships with industry leaders both internally and externally to create new opportunities for growth.
  • Presented quarterly progress updates at board meetings outlining successes achieved since last report.
  • Ensured compliance with applicable laws and regulations governing business operations.
  • Managed day-to-day operations of organization including staff management, scheduling, customer service.
  • Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
  • Maximized profits through reducing expenditures and evaluating prices.
  • Maintained productive relationships and communication channels across organization.
  • Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.

Education

Associate of Arts - Political Science

North Carolina Central University
Durham, NC

Skills

  • Search Engine Optimization
  • Marketing Analytics
  • Competitive Analysis
  • Team Leadership
  • Brand-building strategies
  • Strategic Planning
  • Rapport and relationship building
  • Sales Tracking
  • Social Media Management
  • Contract Negotiations
  • Sales Presentations
  • Contract negotiation expertise
  • [Product or Service] expertise
  • Business growth and retention

Languages

English
Professional
Spanish
Professional

Certification

Osha 10, 30

Timeline

Sales, Marketing and Bids

ACS Construction and Services
12.2023 - Current

COO

Synthetic Stone and Light
02.2022 - 10.2023

COO

synthetic art and design
04.2019 - 01.2022

COO

Plata Designs llc
01.2010 - 04.2019

Associate of Arts - Political Science

North Carolina Central University

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Jose Plata