Jose Plaza
Fort Pierce ,FL
Summary
Dynamic professional with a proven track record at Complete Property Maintenance, enhancing account growth and client satisfaction through strategic account planning and effective issue resolution. Skilled in performance tracking and fostering teamwork, I excel in project management and customer relationships, driving sales growth and operational excellence.
I have experience in multiple different roles, from maintenance service supervisen to Managing and coordinating production to optimize business outcome , including implementing quality standards. I pride myself on being a good bilingual communicator and being very approachable. I enjoy developing as a team, as well as learning in the process of growth in the landscape industry with Complete Property Maintenance.
Overview
7
7
years of professional experience
Work History
Junior Account Manager
Complete Property Maintenance
Port Saint Lucie, FL
10.2021 - Current
- Collaborated with cross-functional teams to develop strategies for account growth and retention.
- Coordinated with marketing department to create targeted campaigns for specific accounts, driving engagement and sales growth.
- Maintained detailed records of client interactions, utilizing CRM software to track progress and ensure timely followups.
- Served as an essential point of contact between clients and internal teams, facilitating clear communication channels that expedited project timelines.
- Increased client satisfaction by promptly addressing concerns and providing effective solutions.
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- .Analyzed competitive landscape within the industry sector consistently staying ahead of trends that could impact existing accounts.
Cable Technician
Xfinity Comcast
Port Saint Lucie, FL
06.2020 - 01.2021
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
Formen
North Pointe
Port Saint Lucie, FL
04.2018 - 01.2019
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
Education
Deploma - Electrical Engineering
Eugenio Maria De Hostos
Mayaguez, Puerto Rico 05.2018
Skills
- Account planning
- Social media
- Performance tracking
- Teamwork and collaboration
- Customer relationships
- Issue resolution
- Team Training
- Project management
- Strategic account planning
- Sales reporting
Timeline
Junior Account Manager
Complete Property Maintenance
10.2021 - Current
Cable Technician
Xfinity Comcast
06.2020 - 01.2021
Formen
North Pointe
04.2018 - 01.2019
Deploma - Electrical Engineering
Eugenio Maria De Hostos