Jose Polo-Rivas
Insurance Agent
Weatherford,TX
Summary
- Results-driven insurance agent with over 20 years of experience in the insurance and financial service industries.
- Proven track record of exceeding annual sales by 30–40% for 20 consecutive years while maintaining a 90% close ratio and generating approximately 600,000 annual premiums.
- Consistently ranked in the top 10% of sales agents statewide for new policy acquisitions.
- Highly effective communicator and negotiator who easily establishes relationships, resolves customer problems, and ensures customer satisfaction.
- Winner of numerous sales performance awards, including 4 presidents club recognitions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Agent
Wallace Insurance Agency
Weatherford, TX
08.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Insurance Account Representative
State Farm Insurance Mader-Bagley Agency
08.2022 - 01.2023
- Streamlined policy renewal processes for increased efficiency and improved customer retention rates.
- Managed a diverse portfolio of commercial and personal lines accounts, ensuring timely and accurate policy updates.
- Maintained detailed records of client interactions, policy changes, and claim statuses for seamless account management and reporting purposes.
- Improved operational efficiency by implementing streamlined workflows for processing policy transactions and managing account documentation.
Sales Representative
Liberty Mutual
07.2021 - 06.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Manager
State Farm Insurance Facto Agency
08.2001 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Science (B.S.) in Health Care Management -
Southern Illinois University
Carbondale, ILSkills
- Demonstrated strong customer service skills Maintained a customer retention rate of 95% through proactive communication and personalized service
- Extensive experience in analyzing insurance policies and identifying tailored coverage solutions for clients
- Conducted need-based, consultative sales presentations to a wide range of individuals and independent business owners
- Effective time management and organizational skills allow one to prioritize tasks and workloads in order of importance
- Strong team-building and leadership skills Ability to motivate and lead others while focusing on production-oriented goals
- Proficient in risk assessment, ensuring clients receive comprehensive protection against potential financial losses
- Thorough knowledge of insurance products and underwriting principles facilitates accurate policy recommendations and claim processing
- Provided the retirement market with affordable, quality health and life insurance products and annuities
- Customer Service
- Prospecting Skills
- Inside and Outside Sales
- Problem-Solving Strengths
- Product Promotion
- Product and Service Knowledge
- B2B Sales
- Sales Expertise
- Staff Training
- Customer Retention Abilities
- Customer Relations
- Performance Improvement
- Needs Understanding
- Persuasive Techniques
- Complex Problem-Solving
- Client Development and Retention
- Consultative Selling Techniques
- Training and Development
- Revenue Generation
- New Business Opportunities
- Quote Information
- Upselling Techniques
- Qualified Lead Generation
- Automotive Knowledge
- Converting Leads
- Negotiation Tactics
- Retention Strategies
- Persuasive Negotiations
- Regulatory Compliance
- Interpersonal Communication Skills
- Quotas and Goals
- Prospecting and Cold Calling
- Presenting Information
- Consulting with Customers
Accomplishments
- Ranked in the top 5% sales agent in a region of over 500 agents for 19 consecutive years, ranking #1 in total sales from 2003 to 2022, averaging 350 policies per quarter and $400,000 in premium.
- Earned team member of the month honors 31 times for most insurance sales in a month, most recently in Dec, 2022.
- Ranked first in the California region four years in a row, and in the top 10 eleven years in a row for total life policies sold, placed, and issued while keeping 95% customer retention. Sold 430 life insurance policies twice.
- Awarded Customer Service Representative of the Year (out of 500 reps) three years in a row. The award was based on customer satisfaction, call resolution, speed, call volume and data entry and accuracy.
- On behalf of the agent, earned 16 ambassador travel awards, 4 senior vice president awards, and two Chairman Circle awards for excellent sale performance in the financial service products.
Sales And Marketing Skills
- Generated new business by evaluating leads obtained through mailings, lead databases, networking events, direct referrals, and cold calling.
- Self-generated over 80% of the agency’s total sales 17 years in a row. Closing an average of 80 sales per month.
- Upsold coverages and cross-sold additional policies by analyzing customers’ insurance and financial needs. Setting regional records for most add-on policies sold in one month, 105 policies totaling $42,999 in premium.
- Rapidly promoted from Sales Representative to Sales Manager following superior sales performances and recognition of leadership ability and organizational skills.
- Increased referral business by 40% by cultivating positive relationships with customers and offering referral incentives.
- Represented dozens of Insurance carriers such as Mercury, Home-site, Jewelers Mutual, ASI General, Progressive, Protective Life, Travelers, American Modern, Anthem Blue Cross, Palomar, and 21st Century.
- Marketed and sold life insurance policies to qualified individuals and small businesses.
Certification
- Property and Casualty Agent, Texas Department of Insurance, 2893446, 01/2026
- Life and Health Agent, Texas Department of Insurance, 2893446, 01/2026
Customer Service Skills
- Handled 250+ inbound calls a week, answering customers’ inquiries and processing policy changes.
- Achieved one-call resolution 90% of the time, exceeding the center’s goal of 75%.
- Achieved 97% average customer satisfaction rating over the course of three years, promoted to advanced customer care unit (unit that dealt with customers’ complaints and cancelations).
- Resolved approximately forty-plus weekly customer complaints and cancelation requests via phone and email, retaining 80% of customers and surpassing the unit goal of 15%.
- Bolstered customer retention by increasing savings opportunities, identifying missing discounts, and inspiring interest in new product lines.
- Responsible for running sales reports on a weekly and monthly basis to examine sales, forecast trends, and make strategic goals.
- Planned and coordinated team meetings to review business results and communicate new and ongoing priorities.
- Trained new employees in industry knowledge, pitch presentation, and closing strategies, leading to the new hires outperforming other new employees by up to 22%.
Management And Training And Development Skills
- Managed sales staff of 7, communicate job expectations and provide direction, support, and motivation to team to meet agreed sales targets.
- Maximize team performance by monitoring daily activities, analyzing sales data, and mentoring team members.
- Responsible for resolving problems; identifying and analyzing market trends; monitoring competitor activities and responding to customer needs.
- Repeatedly requested by management to serve as a guest speaker and mentor to other team members in sales techniques, presentation, and closing skills.
Personal Information
Title: Insurance Sales Agent
ACCOMPLISHES
- Ranked in the top 5% sales agent in a region of over 500 agents for 19 consecutive years, ranking #1 in total sales from 2003 to 2022, averaging 350 policies per quarter and $400,000 in premium.
- Earned team member of the month honors 31 times for most insurance sales in a month, most recently in Dec, 2022.
- Ranked first in the California region four years in a row, and in the top 10 eleven years in a row for total life policies sold, placed, and issued while keeping 95% customer retention. Sold 430 life insurance policies twice.
- Awarded Customer Service Representative of the Year (out of 500 reps) three years in a row. The award was based on customer satisfaction, call resolution, speed, call volume and data entry and accuracy.
- On behalf of the agent, earned 16 ambassador travel awards, 4 senior vice president awards, and two Chairman Circle awards for excellent sale performance in the financial service products.
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Wallace Insurance Agency
08.2023 - 03.2024
Insurance Account Representative
State Farm Insurance Mader-Bagley Agency
08.2022 - 01.2023
Sales Representative
Liberty Mutual
07.2021 - 06.2022
Sales Manager
State Farm Insurance Facto Agency
08.2001 - 01.2020
Bachelor of Science (B.S.) in Health Care Management -
Southern Illinois University
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