Summary
Education
Skills
Languages
Work History
Timeline
Generic

Jose Poot

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Education

Hospitality Degree - Hospitality

Conalep
Mexico
08.2003

Skills

  • Hospitality service expertise
  • Teamwork and collaboration
  • Cleaning and sanitizing
  • Food running
  • Efficient table clearing
  • Server support
  • Table setting
  • Dining room maintenance

Languages

Spanish
Native or Bilingual

Work History

Server Assistant

Cafe Juanita
05.2024 - Current
  • Supported service staff by delivering food and beverages efficiently to enhance guest satisfaction.
  • Maintained cleanliness of dining areas, ensuring compliance with health and safety standards.
  • Assisted in setting up and breaking down dining room for events, optimizing space utilization.
  • Collaborated with kitchen staff to coordinate timely food deliveries during peak hours.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.

Server

Beach House bar and grill
05.2022 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders accurately, enhancing dining experience and efficiency.
  • Trained new staff on restaurant procedures, fostering teamwork and operational excellence.
  • Collaborated with kitchen staff to expedite orders, improving service speed during peak hours.
  • Implemented health and safety standards consistently, promoting a clean and safe dining environment.
  • Served food and beverages promptly with focused attention to customer needs.

Server Assistant

The Lodge at St Edwards
10.2021 - Current
  • Assisted servers in delivering food and beverages efficiently to enhance customer satisfaction.
  • Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
  • Learned menu items thoroughly to provide accurate information and assist in guest inquiries.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Assisted with dining room set up prior to and after service period.

Busser

Heatman Hotel
10.2012 - 04.2017
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Assisted waitstaff by promptly clearing tables and resetting for new guests.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages.
  • Monitored inventory levels of tableware and supplies, communicating needs to management.
  • Trained new bussers on efficient table turnover and sanitation standards.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Timeline

Server Assistant

Cafe Juanita
05.2024 - Current

Server

Beach House bar and grill
05.2022 - Current

Server Assistant

The Lodge at St Edwards
10.2021 - Current

Busser

Heatman Hotel
10.2012 - 04.2017

Hospitality Degree - Hospitality

Conalep

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