Jose Portilla
Lancaster,CA
Summary
Strategic leader known for high productivity and efficient task completion. Great knowledge in computer infrastructure. Possess specialized skills in customer service, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Manager
Y&J Auto Care LLC
Van Nuys, California
07.2025 - Current
- Oversaw production to enhance overall efficiency.
- Monitored staff performance and resolved issues to maintain team effectiveness.
- Coordinated schedules to ensure adequate staffing for operational needs. to align workforce availability with business needs.
- Maintained accurate records of employee earnings and labor expenses for financial tracking.
- Create invoices and repair orders.
Customer Service Representative & Technician
Solar Motors Inc.
Lancaster, CA
05.2024 - 07.2025
- Resolved customer inquiries through e-mail and phone, enhancing customer satisfaction with effective communication and problem-solving.
- Guided customers in selecting products tailored to their needs and preferences, improving overall customer experience.
- Managed customer accounts and maintained accurate records in the database.
- Diagnosed and repaired malfunctioning products to ensure proper functionality.
- Maintained accurate inventory counts to ensure operational efficiency and support seamless service delivery.
Shift Manager & Trainer
McDonald's
Palmdale, CA
04.2019 - 05.2025
- Trained new staff on procedures and customer service expectations to enhance team readiness.
- Managed cash flow and food production to optimize operational efficiency.
- Supervised daily operations to maintain compliance with company standards and ensure quality service.
- Executed opening and closing procedures for the restaurant.
- Ensured food and other products met safety standards and quality.
Education
Certificate - IT Cybersecurity
Antelope Valley College
Lancaster, California, CA 01.2023 - 12.2025
Skills
Network troubleshooting
- Customer service
- Data management
- Technical support
- Documentation and reporting
- Inventory management
- Data analysis
- Management skills
- Use of hand tools
- Problem solving
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Y&J Auto Care LLC
07.2025 - Current
Customer Service Representative & Technician
Solar Motors Inc.
05.2024 - 07.2025
Certificate - IT Cybersecurity
Antelope Valley College
01.2023 - 12.2025
Shift Manager & Trainer
McDonald's
04.2019 - 05.2025